If you’ve ever had to phone your car insurance company with a question, you’ve likely been reluctant to do so. Customer support for most car insurance companies has proven challenging in providing personalized attention and customised insurance cover.
Many Australians accept this as the price of having cheap car insurance. They tolerate a “one-size-fits-all” coverage, the boring standardized forms, and the hard to access customer support. Yet a high-touch, high-quality experience is not hard to find.. if you’re willing to look for it.
Whilst there are some car insurers content with the status quo as it saves them money, there are a few companies investing in developing quality customer relationships. Those insurance companies wanting to develop long-term relationships are raising the bar in terms of customer service and investing in the latest technologies to deliver a refreshing new customer experience.
It’s practically revolutionary in the car insurance world. Customer-centric companies that actually care and really want to get to know you? There has got to be a catch somewhere, right?
Actually, there doesn’t seem to be one. These companies are taking advantage of new interactive website technologies to make the car insurance quotation process highly personal. It’s a bit more inquisitive than the standardized forms, but it allows for more tailor made pricing for your policy.
With just a few mouse clicks, you’ll be able get quotes that personalize your insurance for low annual mileage, working from home, parking in secure places, or only driving on the weekends, just to name a few options. Most insurers never ask these questions and so if you are not an “average driver” it’s likely you may be paying too much for your car insurance cover. Yet the service doesn’t stop with the online forms.
Insurance companies that use this interactive quoting technology are backing it up with accessible call centre staff. No long queues, restricted hours, or difficult staff to deal with here. You’ll be pleasantly surprised and you’ll be able to get your answers quickly and easily or gain immediate support for tricky policy needs.
Many who’ve tried it have come away impressed.
What is perhaps surprising is that more insurers aren’t embracing this trend. After all, with the economic environment so uncertain, you want to be sure you are a client of an insurance company that takes the time to know about you and is interested in meeting your needs. The peace of mind that good customer service provides will have you coming back for more. . . not that you’ll need it.
After all, when a company takes the time to learn about your situation from the start and helps you find the answers to your questions up front, you don’t need to call them to ask later. You’ll save yourself considerable time and trouble. In many cases this personalized attention often leads to lower premiums, making this a real win-win proposition.