Youi, an APRA regulated entity, has been successfully operating in the Australian general insurance market since 2008.

Youi has grown considerably since this time, both in terms of its employees; employing over 500 dedicated insurance professionals across Australia and also financially; covering hundreds of thousands Australian policyholders.

Youi is a wholly-owned subsidiary of OUTsurance Holdings Limited. OUTsurance is part of the Rand Merchant Insurance Holdings (RMIH) Group and was one of the first direct to consumer insurance companies in South Africa and has been operating for over 10 years. Rand Merchant Insurance Holdings (RMIH) is a JSE listed investment entity with a market capitalisation of AUD $2.6 billion and holds interests in other insurance companies such as OUTsurance, Discovery, MMI Holdings and RMB Structured Insurance (RMB-SI). RMIH focus is to invest in businesses internationally, mainly in the financial services sector.

This product is issued by Youi Pty Ltd (ABN 79 123 074 733; AFSL 316511), an Australian Financial Services Licencee authorised to deal in and provide advice in relation to general insurance products.

No. There is no cover for any loss or damage to your home buildings or home contents caused by flood.
Please read our PDS and your policy schedule for full details.

Yes. If you have home buildings cover with us, we will pay for loss or damage caused by water escaping suddenly and without warning from a swimming pool, sinks, baths, toilets and fixed plumbing, that form part of your home buildings. If you have home contents cover with us, we shall pay for loss or damage caused by water escaping suddenly and without warning from household appliances like washing machines, dishwashers, refrigerators or freezers, that form part of your home contents. Please read our PDS for full details. Please read our PDS and your policy schedule for full details.

Yes. If you have home buildings cover with us, we will pay for the reasonable cost of emergency repairs needed to make your home buildings safe and secure when a claim is accepted under your home buildings policy. The most we will pay for each claim is $400 after excess.

Please read our PDS and your policy schedule for full details.

Yes. If you have home contents cover with us, we will pay for loss or damage caused by theft or burglary at the premises, committed by any person not living at the premises.

Please read our PDS and your policy schedule for full details.

If you have chosen the option of Pet Injury Cover, and paid an extra premium, and it is shown on your Home contents policy schedule, we will pay for the reasonable cost of veterinary fees you have to pay for accidental injury to your family cat or dog, that is normally kept at the premises. The most we will pay for each claim is $1,000 after excess. The most we will pay for each pet during the term of your policy is $1,000 after excess.

Please read our PDS and your policy schedule for full details.

Home contents are the removable property and items you are legally responsible for, which are kept inside your private domestic residence or other buildings at the premises that you have exclusive use of and that are securely locked, including fitted carpets, curtains, blinds; and surf skis, kayaks, canoes, surfboards, windsurf skis, motorised wheelchairs and ride-on mowers. Your home contents policy also provides limited cover for removable property kept outside your private domestic residence but on the premises.
Please read our PDS and your policy schedule for full details.

Specified valuables are;

• All valuables, where the replacement value of the item, pair or set of items, is more than $5,000. These items must be specified and listed on your policy schedule in order to be covered at the premises. 
• All valuables, where the replacement value of the item, pair or set of items, is more than $1,000 and cover is required away from the premises (with the Away from Home option selected).

Specified valuables also include all Mobile Phone and must be listed to be covered, irrespective of their value.

Please read our PDS and your Policy Schedule for full details.