Yes. Your privacy is extremely Important to Youi. We are committed to protecting the privacy of your personal information and handling your personal information in a responsible manner in accordance with the Federal Government's Privacy Act and the National Privacy Principles. Youi's privacy policy can be viewed on this website or alternatively we can send you a copy, if requested.
Yes. Youi was granted an Australian Financial Services Licence (AFSL) from the Australian Securities and Investments Commission (ASIC) that is effective from 01 March 2008.
Yes. Youi treats all of our customers feedback seriously- both favourable and not. If you have a complaint, Youi will attend to it very urgently and provide you with a response. If you are not happy with Youi's response, the matter can be referred to our Internal Dispute Resolution Service.
Youi, an APRA regulated entity, has been successfully operating in the Australian general insurance market since 2008.
Youi has grown considerably since this time, both in terms of its employees; employing over 500 dedicated insurance professionals across Australia and also financially; covering hundreds of thousands Australian policyholders.
Youi is a wholly-owned subsidiary of OUTsurance Holdings Limited. OUTsurance is part of the Rand Merchant Insurance Holdings (RMIH) Group and was one of the first direct to consumer insurance companies in South Africa and has been operating for over 10 years. Rand Merchant Insurance Holdings (RMIH) is a JSE listed investment entity with a market capitalisation of AUD $2.6 billion and holds interests in other insurance companies such as OUTsurance, Discovery, MMI Holdings and RMB Structured Insurance (RMB-SI). RMIH focus is to invest in businesses internationally, mainly in the financial services sector.
Youi has been operating in Australia after being authorised by the Australian Prudential Regulation Authority (APRA) and receiving its Australian Financial Services Licence (AFSL) from ASIC on 01 March 2008. However, the company can trace its origins back to 1998 through its sister company, OUTsurance.
Your online security and the privacy of your personal information is a top priority to us. Please read our Privacy Policy and website Terms of Use online, or you could request a copy by e-mailing us via our website.
Yes. Youi is a member company of the Financial Ombudsman Service (FOS) and is bound by their Terms of Reference when handling customer disputes.
Yes. Youi is a member of the Insurance Council, who anticipate and assist Insurers to meet the needs of consumers and the community and encourage improved service standards across the insurance sector, whilst also promoting appropriate self-regulation.
If you have a complaint please refer to the Handling Your Complaint area of our website. We will attempt to resolve any complaints in a timely and professional manner. However, if your complaint remains unresolved, you may refer the matter to our Internal Dispute Resolution Service (IDRS) by contacting our Disputes Manager at the contact details stated in About us.
If you are not satisfied with the outcome of our IDRS review, you may choose to refer your dispute to the Financial Ombudsman Service (FOS). The FOS is an independent entity, approved by the Australian Securities and Investments Commission (ASIC), which provides a free service for resolving disputes between insurers and their customers. The FOS can be contacted by email at gi@fos.org.au; or at GPO Box 3 Melbourne VIC 3001; or by phoning 1300 780808.