Get in touch

Need help with a quote? Question about your policy? Need to talk about a claim? Contact us - we’re ready to listen.

24/7 Emergency Roadside Assistance or after hours

AEST - Australian Eastern Standard Time

Sales Services	Monday to Friday 7:00am - 10:30pm Saturday 7:00am - 8:30pm
Claims	Claims Lodgement 24 hours a day 7 days a week Claims Care Monday - Friday 7:30am - 8:00pm Third Party Care Monday - Friday 8:00am - 4:30pm
Client Services	Monday to Saturday 7:00am - 8:30pm
Small Business Insurance Team	Monday to Friday 8:00am - 9:00pm
NSW CTP Team	Monday to Friday 8:00am - 5:00pm NSW local time Call 1300 004 007
Overseas	Call +61 7 3719 4800

Request a call back

Send us a message and we’ll be in contact as soon as we can.

Cancellation Request

NSW CTP Greenslip

To cancel a NSW Compulsory Third Party (CTP) policy, please call us on 1300 004 007.

SA CTP

For SA Compulsory Third Party (CTP) policy changes or cancellations, please contact Service SA directly.

All other policies

To cancel your policy, you’ll need to login to your policy and complete the cancellation request form or call us on 13 9684.

National Relay Service

TTY users:

Call 133 677 and then ask for 13 9684.

Speak and Listen users:

Call 1300 555 727 and then ask for 13 9684.

Internet relay users:

Connect to the NRS, then ask for 13 9684.

Vulnerable Customers Service

For general enquiries please call 13 YOUI (9684), however if you are experiencing Vulnerability, Financial Hardship or affected by Family Violence, you can contact our Priority Assistance Service on 1300 533 700 between 8:30am - 4:30pm (AEST) Monday to Friday, or by emailing priorityassist@youi.com.

Support Services

To find other ways Youi can help you or someone you know, including Financial Hardship Assistance and Family Domestic Violence Support, please go to our Support Services page for more information.

Media Enquiries

For media enquiries email mediaenquiries@youi.com