If you’ve broken down on the side of the road and need our help, just call 131 117. It might also be worth reading about what to do when your car breaks down, so you know exactly what needs to happen in the future.
Absolutely. Youi Roadside Assist is included in Youi Comprehensive car insurance and Youi Comprehensive motorcycle insurance policies.1
Yes, subject to some exclusions and the limits shown below, towing costs are included with Youi Roadside Assist.1
As a summary, for Youi Roadside Assist, you’re covered up to these limits.
Benefits | Cover limits (see T&Cs for full details) |
Call-outs | First two included, then pay per call-out |
Fuel (petrol and diesel) | Up to 10 litres |
Locksmith | Up to $150 |
Towing | Up to 50km in regional areas and 20km in metropolitan areas. There are some exclusions. For example, we do not tow vehicles with a gross vehicle mass exceeding 3.5 tonnes. |
Taxi | Up to $50 |
If your car breaks down while towing a caravan or trailer, let us know and, as long as they are towable, we’ll cover the costs of towing both vehicles to the same location or nearest place of safety, within policy limits.5
We also offer separate Caravan & Trailer insurance, with features like coverage for up to $1,000 per claim for caravan park cancellation or rebooking fees if your caravan or trailer suffers loss or damage due to an insured event, with a total of $2,000 across all incidents in the contract period.6