Building & Contents Insurance
Protect your house or apartment and belongings with cover for theft, fire, earthquakes, floods and storms.
Home Insurance VIC
Ah, Victoria. While it’s known as Australia’s metro hipster hotspot, we know it’s not all inner-city apartments and red-brick townhouses. Victoria is a diverse place, made up of unique individuals and their homes.
Victoria, we’re here to listen.
At Youi, we’ll treat you like an individual. We won’t make assumptions about you. Instead, we’ll take the time to listen and get to know you – to what matters most about your home, and how you spend your time there. It’s how we could help you save on your home and contents insurance. Simple.
For home insurance that understands your Victorian way of life, talk to us.
Building Insurance
Protect your house or apartment with cover for theft, fire, earthquakes, floods and storms.
Contents Insurance
Protect your belongings with our contents insurance, designed to cover the things that matter most to you.
Landlord Insurance
Protect your investment property against extreme weather events and loss of rent with our landlord insurance.
Building & Contents Insurance
Protect your house or apartment and belongings with cover for theft, fire, earthquakes, floods and storms.
Building Insurance
Protect your house or apartment with cover for theft, fire, earthquakes, floods and storms.
Contents Insurance
Protect your belongings with our contents insurance, designed to cover the things that matter most to you.
Landlord Insurance
Protect your investment property against extreme weather events and loss of rent with our landlord insurance.
Victorian home insurance customers switched and saved.*
It's true. Around 82% of people in Victoria who switched to Youi told us they saved on their home insurance.
How much did they save?
An average of $252 per year*
In fact, Victorian customers told us
they saved $760 thousand*
*Figures are based on feedback received from 3,661 Youi policy-holders residing in Victoria who responded to an opt-in survey between the months of 15 Apr 2023 and 14 Apr 2024. Survey results are based on information provided by new customers and have not been individually verified by Youi. Youi has not undertaken a comparison between surveyed customers’ former product and its own. Survey results include customers who bought home insurance products. Premiums and savings are subject to rating and underwriting and individuals’ own circumstances.
* Disclaimer
More awards, Victoria? Now you’re just embarrassing us.
Well. You’ve done it again Victoria. You’ve made us 2021 winners for the Home Insurance category with Mozo People’s Choice Awards where we took out top honours in Excellent Customer Service, Excellent Claims Experience and Most Recommended Home Insurer. Not to mention the experts at Canstar, who rated us as winners of the Most Satisfied Customers for Home Insurance in Australia.
2022 Best Rated Brand - Victoria
Finder
2022 Insurer of the Year
Finder
2023 Most Satisfied Customers - Australia
Finder
2023 Most Satisfied Customers - VIC
Finder
2021 Excellent Customer Service
Mozo
We’re committed to the Victoria.
When you deal with Youi, you can be confident that we’ll go above and beyond to provide you with great service. Here are some stats to prove it.
20 seconds / Call pick up
Of the 3,100,000+ calls received in the last 12 months, we answered 91% within 20 seconds.
94% / Claim satisfaction
We don't mess around sorting out your claim, and our customers are happier for it.
Over 42,000 / Customers used claims tracker^
More customers are discovering how easy it is to track their claims with our online claims tracker.
20 seconds / Call pick up
Of the 3,100,000+ calls received in the last 12 months, we answered 91% within 20 seconds.
94% / Claim satisfaction
We don't mess around sorting out your claim, and our customers are happier for it.
Over 42,000 / Customers used claims tracker^
More customers are discovering how easy it is to track their claims with our online claims tracker.
*Data based on Youi customer service feedback and internal data collection accurate as at 31st May 2022; claims turnaround time is an average figure only.
^Internal data sources show that as at 9th September 2021, more than 42,000 customers have accessed the Claims Tracker.
We’re there when you need us, Victoria.
If trouble ever strikes at home, Youi’s 24/7 claims team will always be just a phone call away.
From a late-night tap leak, to the big weather events that can strike, we know that your claim is your emergency. So call us any time on 13 9684, and we’ll help you get sorted.
Subject to limitations and exclusions. See the PDS for details.
Automatically included with Building cover.
- Theft
- Fire
- Earthquake
- Explosion
- Escaping Water
- Emergency Repairs
- Temporary Accommodation
- Counselling Services
Excellent
Youi car insurance customers rate their experience with us a 4.4 out of 5. Take a look at some of their great reviews on Trustpilot.
4.4 / 5 from over 14,893 reviews.
Great customer service!
The lady who assisted me on the phone was very polite and helpful.
Long term happy customer
I am a Youi customer from over 10 years and as always they made my life easier being extremely helpful.
The service was impeccable
The call was very professionally managed. Well versed salesman with a fantastic grasp on what was required to seal the deal, ensuring all bases were covered.
Genuine Customer Service
Having dealt with a Contents Insurance Claim recently. I found the whole team at Youi very helpful and understanding of the situation I was in. I updated my car insurance policy today and found the customer service team very friendly and helpful.
Just better,Youi helped me resolve my home…
Youi helped me resolve my home insurance policy cover l now feel l have a better insurer in place
Good old fashioned service
I was thrilled to purchase the insurance from the person that actually issued the original quote. Even when he had to ring me back . Excellent service and transaction. Greatly appreciated!