Youi Teams Rally to Support Cyclone Debbie Victims


Youi’s teams responded quickly to assist customers who have been affected by the cyclone which swept through North Queensland. The claims teams were ready for the calls and Youi’s assessors have been despatched to the affected areas.

Youi CEO Danie Matthee stated: “We’re here to help to get people back on their feet and our people are ready to assist. Our call centre teams are standing by and some of our assessors are on the ground in affected areas with more on the way. Calls from customers are already coming in and we expect the volumes to increase over the coming days.”

“An important message to everyone in the area: your personal safety is paramount and there are important safety tips to remember.”

  • Stay safe, your personal safety is most important.
  • Check your property: only access your home if it’s safe to do so. When in doubt, stay out.
  • Check for damage to the structure and to water, gas and electrical connections.
  • Report any concerns and get expert help to sort out problems.

Our claims teams are ready to hear from you so please call 13 YOUI (9684) for any queries or claims assistance. 

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