We’re here to help get your claim underway.

Making a claim with us is a simple process. Simply call 13 YOUI (9684) to speak to a member of our claims team or you can also choose to start your claim online at www.youi.com.au.

• Your policy number
• A description of what happened, when and where
• The type and extent of the damage caused
• Details of anyone else who was involved such as name, address, licence and/or registration number
• Police Incident number (if the police were called)

If you don’t have your policy number to hand that’s ok, the following information will help us locate your policy details:

• The policyholders name, address or date of birth or;
• For vehicle claims - the registration number of the insured vehicle or;
• For home claims, the address of the insured property.

You have 30 days from the date of the incident to lodge a claim; however it’s a good idea to contact us as soon as you’re able to. You can contact us 24/7 on 13 YOUI (9684) or start your claim online at www.youi.com.au. Excludes CTP claims.

We calculate your premium based on many factors, including your claims history.  As we give you the best price up front, we don’t use the typical ‘No Claims Discount’ or ‘Rating’ system.

When you lodge a claim you are required to pay an excess.   These excesses may apply to your claim and are on your policy schedule:

Basic Excess 
This is the initial amount payable by you on any claim

Additional Excess 
In some instances an additional excess will apply to your claim. 

Unlisted Driver Excess 
If the car was driven by a driver who is not noted on the policy schedule (and who is not otherwise excluded) an additional Unlisted Driver Excess will apply.

Windscreen Excess 
The windscreen excess is the same as the basic excess unless you choose the option to reduce your excess for windscreen claims. 

One Excess 
If you make a claim for the same incident on more than one Youi policy, you’ll only need to pay one excess. The incident must be a single event that occurs at the same address and time, and the applicable excess will be the highest excess amount noted on the relevant policies.

Yes. If you have this optional cover, we will pay for the fair and reasonable costs of repairs as determined by us. These repairs may be carried out by a repairer from outside our repair network.

When we agree to pay your claim, we also guarantee all repairs, provided we have chosen and authorised the repairer.

No, that’s our job. You just need to contact us with the details and we’ll take it from there.