When you lodge a claim, you’re required to pay an excess. The following excesses may be applicable and can be found on your policy schedule:
Basic Excess
This is the initial amount payable by you on any claim.
Additional Excess
In some instances, an Additional Excess will apply to your claim.
Unlisted Driver Excess
If the car was driven by a driver who is not noted on the policy schedule (and who is not otherwise excluded), an additional Unlisted Driver Excess will apply.
Windscreen Excess
The Windscreen Excess is the same as the Basic Excess unless you choose the option to reduce your excess for windscreen claims.
One Excess
If you, or your spouse or de facto, claim for the same incident on more than one Youi policy, only one excess will need to be paid. The incident must be a single event that occurs at the same address and time, and the applicable excess will be the highest excess amount noted on the relevant policies.
Yes. We’re about providing insurance that’s a bit more you-shaped, which includes the ability for you to choose your level of excess, along with any relevant optional covers that may be available with your policy.
Yes. We now offer an optional cover for Choice of Repairer.# Just select and pay for this option on our Comprehensive car insurance policies and you can choose who repairs your vehicle.
Please refer to your PDS for further information.
# Available with Comprehensive cover or Third Party Fire & Theft cover. Additional fees and some limits apply.
Yes. We currently offer Compulsory Third Party (CTP) insurance in New South Wales (where it’s also called a Green Slip) and also in South Australia. Click the links below for more info on each.
Youi has been operating in Australia after being authorised by the Australian Prudential Regulation Authority (APRA) and receiving its Australian Financial Services Licence (AFSL) from ASIC on 01 March 2008. However, the company can trace its origins back to 1998 through its sister company, OUTsurance.
Our head office is located at 2 Smart Drive, Sippy Downs, Queensland.
Call: 13 YOUI (9684)
Email: info@youi.com.au
Post: PO Box 849, Buddina, Queensland 4575