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Insurance that’s a bit more you-shaped.

At Youi, we get to know you better. That way, you can choose the cover that’s more suited to you and your situation. Discover you-shaped insurance today.

At Youi, we get to know you better, so you can choose the cover that’s more suited to you and your situation.

AWARD WINNING INSURANCECanstar Most Satisfied Customers

Canstar Most Satisfied Customers - Car Insurance 2024 Canstar Most Satisfied Customers - Home Insurance 2024
Youi Trustpilot star rating 4.6/5 Trustpilot Logo
Made by Fans

Footy.
Made by Scott.

We're here to support the supporters who get behind their teams and drive them to greatness. Proud to be the official partner of footy fans.

Our relevant PDSs contain more information, please consider our relevant PDS when deciding if this product is appropriate for you. Find our PDSs and TMDs here.

* Youi Roadside Assist included with Comprehensive cover only. Exclusions, limits and additional fees may apply. Cover not available within first 24 hours of taking out, or upgrading to, Comprehensive cover.  See T&Cs and PDS for details.
^ Where a repair is completed by an authorised Youi repairer, Youi guarantees the quality of the repair for as long as you remain the owner of the item.

Happy homeowners admiring their home after a Youi claim

We really make it count at claims time.

A big part of our you-shaped insurance is about providing you with the support and service you need with claims. We strive to review all claims as fairly and quickly as possible, helping customers through the tough times and out the other side.

Welcome to you.connect

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Youi insurance FAQs

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When you lodge a claim, you’re required to pay an excess. The following excesses may be applicable and can be found on your policy schedule:

Basic Excess

This is the initial amount payable by you on any claim.

Additional Excess

In some instances, an Additional Excess will apply to your claim.

Unlisted Driver Excess

If the car was driven by a driver who is not noted on the policy schedule (and who is not otherwise excluded), an additional Unlisted Driver Excess will apply.

Windscreen Excess

The Windscreen Excess is the same as the Basic Excess unless you choose the option to reduce your excess for windscreen claims.

One Excess

If you, or your spouse or de facto, claim for the same incident on more than one Youi policy, only one excess will need to be paid. The incident must be a single event that occurs at the same address and time, and the applicable excess will be the highest excess amount noted on the relevant policies.

Yes. We’re about providing insurance that’s a bit more you-shaped, which includes the ability for you to choose your level of excess, along with any relevant optional covers that may be available with your policy.

Yes. We now offer an optional cover for Choice of Repairer.# Just select and pay for this option on our Comprehensive car insurance policies and you can choose who repairs your vehicle.

Please refer to your PDS for further information.

 

# Available with Comprehensive cover or Third Party Fire & Theft cover. Additional fees and some limits apply.

Yes. We currently offer Compulsory Third Party (CTP) insurance in New South Wales (where it’s also called a Green Slip) and also in South Australia. Click the links below for more info on each.

Youi has been operating in Australia after being authorised by the Australian Prudential Regulation Authority (APRA) and receiving its Australian Financial Services Licence (AFSL) from ASIC on 01 March 2008. However, the company can trace its origins back to 1998 through its sister company, OUTsurance.

Our head office is located at 2 Smart Drive, Sippy Downs, Queensland.

Call: 13 YOUI (9684)
Email: info@youi.com.au
Post: PO Box 849, Buddina, Queensland 4575

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Youi's Trustpilot score

Excellent

Youi car insurance customers rate their experience with us a 4.6 out of 5. Take a look at some of their great reviews on Trustpilot.

 

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4.6 / 5 from over 16,009 reviews.