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Insurance that’s a bit more you-shaped.

At Youi, we get to know you better. That way, you can choose the cover that’s more suited to you and your situation. Discover you-shaped insurance today.

At Youi, we get to know you better, so you can choose the cover that’s more suited to you and your situation.

AWARD WINNING INSURANCEFinder Most Satisfied Customers

Youi's Finder Most Satisfied Customers for Car Insurance 2023 award Youi's Finder Most Satisfied Customers for Home Insurance 2023 award
Youi Trustpilot star rating 4.5/5 Trustpilot Logo

Our relevant PDSs contain more information, please consider our relevant PDS when deciding if this product is appropriate for you. Find our PDSs and TMDs here.

* Roadside assistance comes as standard with comprehensive car and comprehensive motorcycle insurance. Limitations and additional fees may apply. See the T&Cs for full details.
^ Where a repair is completed by an authorised Youi repairer, Youi guarantees the quality of the repair for as long as you remain the owner of the item.

Happy homeowners admiring their home after a Youi claim

Whatever your claim. Big or small. We’re onto it.

From major catastrophes to everyday accidents, we believe that every claim should get the same level of care and support. You can be confident we’ll go above and beyond to get onto it and get your claim moving.

Most asked questions


When you lodge a claim you are required to pay an excess. These excesses may apply to your claim and are on your policy schedule:

Basic Excess

This is the initial amount payable by you on any claim.

Additional Excess

In some instances an additional excess will apply to your claim.

Unlisted Driver Excess

If the car was driven by a driver who is not noted on the policy schedule (and who is not otherwise excluded) an additional Unlisted Driver Excess will apply.

Windscreen Excess

The windscreen excess is the same as the basic excess unless you choose the option to reduce your excess for windscreen claims.

One Excess

If you have multiple policies with Youi and you lodge a claim for damage that occurs at the same place arising from the same single event, you will only be required to pay one excess.

We get that one size fits all insurance doesn't actually fit all.

With optional insurance extras and flexible excess levels, all of our products can be tailored to your needs and the cover that you're after.

Yes. We now offer an optional extra for Choice of Repairer. Just select and pay for this option on our comprehensive Car Insurance policies and you can choose your own repairer.

Please refer to your PDS for further information.

Yes. We currently offer Compulsory Third Party (CTP) insurance in New South Wales (where it’s also called a Green Slip) and also in South Australia. Click the links below for more info on each.

Youi has been operating in Australia after being authorised by the Australian Prudential Regulation Authority (APRA) and receiving its Australian Financial Services Licence (AFSL) from ASIC on 01 March 2008. However, the company can trace its origins back to 1998 through its sister company, OUTsurance.

Our office is located at 2 Smart Drive, Sippy Downs, Queensland.

Call: 13 YOUI (9684)
Email: info@youi.com.au
Post: PO Box 849, Buddina, Queensland 4575

Youi's Trustpilot score


Youi car insurance customers rate their experience with us a 4.5 out of 5. Take a look at some of their great reviews on Trustpilot.


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4.5 / 5 from over 14,686 reviews.