Insurance for individuals
He’s actually a corporate advisor and an accountant. A ukulele playing, skateboarding accountant. He’s also a bit of a bikie and a dad to three kids who are better skateboarders than him.
We know this because we took the time to listen to Anthony and didn’t make assumptions. By doing so, we got to see him as an individual and find out what matters most in his life.
When it comes to your insurance, we’ll listen and find out what matters to you too.
She’s actually a clinical psychologist specialising in aged care. She has a masters degree and a PHD in brain injuries. And eight children under 12 years old.
We know this because we took the time to listen to Arielle and didn’t make assumptions. By doing so, we got to see her as an individual and find out what matters most in her life.
When it comes to your insurance, we’ll listen and find out what matters to you too.
He’s actually a second officer on an oil surveying vessel in the Bass Strait. It’s a four weeks on, four weeks off job which suits his outdoor adventure lifestyle. He also loves surfing and hiking.
We know this because we took the time to listen to Bryce and didn’t make assumptions. By doing so, we got to see him as an individual and find out what matters most in his life.
When it comes to your insurance, we’ll listen and find out what matters to you too.
She actually owns an all-woman company that teaches car maintenance to high school kids. She’s also a mum to 11 and 14 year old girls who know how to change a car tyre.
We know this because we took the time to listen to Eleni and didn’t make assumptions. By doing so, we got to see her as an individual and find out what matters most in her life.
When it comes to your insurance, we’ll listen and find out what matters to you too.
He actually had a hit record and had just been signed by a major label when he was drafted to the Vietnam War. When he returned, he became a session musician and now enjoys a happy but quiet life in retirement.
We know this because we took the time to listen to Francis and didn’t make assumptions. By doing so, we got to see him as an individual and find out what matters most in his life.
When it comes to your insurance, we’ll listen and find out what matters to you too.
He’s actually a flower farmer. His most successful flower is the beautiful Peony Rose. His other passion is building a sustainable life on his farm. He’s also a bit of a bikie. And a techno music junkie.
We know this because we took the time to listen to Jay and didn’t make assumptions. By doing so, we got to see him as an individual and find out what matters most in his life.
When it comes to your insurance, we’ll listen and find out what matters to you too.
She’s actually a manager at an auto retailer. She’s passionate about the outdoors and owns her own farm, teaching 4WD skills, ethical hunting and fishing to women. She’s also a single mum with four kids.
We know this because we took the time to listen to Kadeja and didn’t make assumptions. By doing so, we got to see her as an individual and find out what matters most in her life.
When it comes to your insurance, we’ll listen and find out what matters to you too.
He actually used to be a professional boxer, and won two world titles. Now he’s the principal solicitor at his own law firm.
He’s passionate about fighting for justice and his two grandkids.
We know this because we took the time to listen to Lovemore and didn’t make assumptions. By doing so, we got to see him as an individual and find out what matters most in his life.
When it comes to your insurance, we’ll listen and find out what matters to you too.
She’s actually a Barrister, and volunteers at a community legal centre. She’s got two grown children, does pilates twice a week, is an avid theatre goer and travels as much as she can.
We know this because we took the time to listen to Marea and didn’t make assumptions. By doing so, we got to see her as an individual and find out what matters most in her life.
When it comes to your insurance, we’ll listen and find out what matters to you too.
She’s actually a forensic nurse focused on rehabilitating patients who’ve committed serious crimes. Her job’s stressful but her two rescue dogs help her relax and balance things out.
We know this because we took the time to listen to Rebecca and didn’t make assumptions. By doing so, we got to see her as an individual and find out what matters most in her life.
When it comes to your insurance, we’ll listen and find out what matters to you too.
He actually works for a national disability insurance agency. His passion is helping people with disabilities lead a better life. He loves his Harley, his dirt bikes, his wife and his three kids. (Not necessarily in that order.)
We know this because we took the time to listen to Shazz and didn’t make assumptions. By doing so, we got to see him as an individual and find out what matters most in his life.
When it comes to your insurance, we’ll listen and find out what matters to you too.
We don’t make assumptions. We listen. At Youi, we see you as an individual. We dig deeper, ask the right questions and really get to know what’s important to you. And then we provide insurance options that suit. For insurance that values you for who you are, get in touch. Or select the type of insurance product you’re looking for above.
Get the insurance that gets the awards.
Clearly, listening pays off. We’ve taken out the awards trifecta – scoring in the areas of value, service and customer satisfaction.
Thanks to the experts at Canstar who recognised us as a winner for Outstanding Value Car Insurance nationally, and in Queensland and South Australia. We also won for Most Satisfied Customers for Car and Home Insurance in Queensland, and for Car Insurance in Victoria.
Then there was our customers who voted us winners of the Mozo People’s Choice awards for Excellent Claims Experience in Car and also Home Insurance. Probably the category where listening matters most.
While awards like this are nice, the most important thing is that our customers are having such a great experience with us.
Why people like Youi insurance.
There's a lot of reasons, it turns out. By not making assumptions, and really taking the time to listen to our customers, we see what matters to them. Sure, they want great cover, but we provide more than just that.
Our customers want to be heard. They want to be taken seriously and not kept waiting. Fair enough. That's why we've put the people, the processes and the products in place to make it all happen. It's something we're proud of. It's insurance for individuals.
Anne likes that our Claims Tracker keeps you updated.
Anne likes that our Claims Tracker keeps you updated.
Anne is the Queen, and runs the Red Hot Motley Crew - a group of women growing old outrageously. Not being on top of things really annoys her. That's why she likes the Youi Claims Tracker.
As well as allowing customers to keep up to date on the status of their claim, and see where it is in the process, the Claims Tracker can show you details, appointment times and locations of service providers, and easily put you in touch with a Youi Claims Manager if you ever need it.
By listening and not making assumptions, we found out what matters to Anne.
Now we're ready to do the same for you.
David likes that we don't limit call times.
David likes that we don't limit call times.
David's job is to take patients in and out of operating theatres in a hospital. Being rushed and not having enough time to put his patients at ease really annoys him. That's why he likes the fact that at Youi, we don't limit the call times for our service staff.
We encourage our people to really understand our customers' situation and point of view. Because we believe insurance should never be a one-size-fits-all solution.
By listening and not making assumptions, we found out what matters to David.
Now we're ready to do the same for you.
Roadside
Assistance
We’re out there on the road with you 24/7. Take out a comprehensive Car or Motorcycle policy and you’ll get our Roadside Assistance as standard.
Learn moreMake a claim
24/7 - 365
In the car, at home and at work, things can go pear shaped. When they do, we’re available to get the ball rolling on making things right again.
Learn moreIt’s insurance with real rewards.
When you take out a Youi insurance policy, you’ll get access to real savings with YouiRewards. Giving you great deals on big-name nationwide brands – from food to entertainment and hobbies – you’ll join thousands of customers across Australia who have so far saved over $8 million on the things they love*. Now it’s your turn.
- Premium partners nationwide.
- Discounted entertainment, shopping, food and fun.
- Offers suited to your insurance.
* YouiRewards offers total customer savings as at 14/02/20.
Check it out
We also go beyond insurance.
Customers’ thoughts on our insurance.
YouiWall™
View all the commentsWe're only human, but we're always working on improving our products and services - that's what our Wall is for. This is where we come to read your comments and feedback, and to see where we're hitting the mark, and where we're missing it. Share your Youi experience with us on the wall so we can make your next one even better.
"Britt was extremely helpful and was able to answer all my questions and explain the policy options easily."
"An insurance company that you actually dont mind talking to! The world has gone mad"
"You never really know how good your insurance company is until you claim. What a positive experience."