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When you lodge a claim you are required to pay an excess. These excesses may apply to your claim and are on your policy schedule:

Basic Excess

This is the initial amount payable by you on any claim.

Additional Excess

In some instances an additional excess will apply to your claim.

Unlisted Driver Excess

If the car was driven by a driver who is not noted on the policy schedule (and who is not otherwise excluded) an additional Unlisted Driver Excess will apply.

Windscreen Excess

The windscreen excess is the same as the basic excess unless you choose the option to reduce your excess for windscreen claims.

One Excess

If you have multiple policies with Youi and you lodge a claim for damage that occurs at the same place arising from the same single event, you will only be required to pay one excess.

We get that one size fits all insurance doesn't actually fit all.

With optional insurance extras and flexible excess levels, all of our products can be tailored to your needs and the cover that you're after.

Yes. We now offer an optional extra for Choice of Repairer. Just select and pay for this option on our comprehensive Car Insurance policies and you can choose your own repairer.

Please refer to your PDS for further information.

Yes. We currently offer Compulsory Third Party (CTP) insurance in New South Wales (where it’s also called a Green Slip) and also in South Australia. Click the links below for more info on each.

Youi has been operating in Australia after being authorised by the Australian Prudential Regulation Authority (APRA) and receiving its Australian Financial Services Licence (AFSL) from ASIC on 01 March 2008. However, the company can trace its origins back to 1998 through its sister company, OUTsurance.

Our office is located at 2 Smart Drive, Sippy Downs, Queensland.

Call: 13 YOUI (9684)
Email: info@youi.com.au
Post: PO Box 849, Buddina, Queensland 4575