Insurance for individuals
We don’t make assumptions. We listen. At Youi, we see you as an individual. We dig deeper, ask the right questions and really get to know what’s important to you. And then we provide insurance options that suit. For insurance that values you for who you are, get in touch.
there Australia.
More awards? Now you’re just embarrassing us.
More awards? Now you’re just embarrassing us.
Well. You’ve done it again Australia. You’ve made us 2020 winners for Car & Home with Mozo’s People’s Choice Awards for Excellent Customer Service and Outstanding Customer Satisfaction.
Not to mention the experts at Canstar, who rated us as this year’s winners for Most Satisfied Customers for Home & Car in Queensland, New South Wales and Victoria too.
Really, Australia, you’re all too kind.
Why people like Youi insurance.
There's a lot of reasons, it turns out. By not making assumptions, and really taking the time to listen to our customers, we see what matters to them. Sure, they want great cover, but we provide more than just that.
Our customers want to be heard. They want to be taken seriously and not kept waiting. Fair enough. That's why we've put the people, the processes and the products in place to make it all happen. It's something we're proud of. It's insurance for individuals.
Anne likes that our Claims Tracker keeps you updated.
Anne likes that our Claims Tracker keeps you updated.
Anne is the Queen, and runs the Red Hot Motley Crew - a group of women growing old outrageously. Not being on top of things really annoys her. That's why she likes the Youi Claims Tracker.
As well as allowing customers to keep up to date on the status of their claim, and see where it is in the process, the Claims Tracker can show you details, appointment times and locations of service providers, and easily put you in touch with a Youi Claims Manager if you ever need it.
By listening and not making assumptions, we found out what matters to Anne.
Now we're ready to do the same for you.
David likes that we don't limit call times.
David likes that we don't limit call times.
David's job is to take patients in and out of operating theatres in a hospital. Being rushed and not having enough time to put his patients at ease really annoys him. That's why he likes the fact that at Youi, we don't limit the call times for our service staff.
We encourage our people to really understand our customers' situation and point of view. Because we believe insurance should never be a one-size-fits-all solution.
By listening and not making assumptions, we found out what matters to David.
Now we're ready to do the same for you.
Service that's second to none
From getting a quote through to making a claim, we’re here to listen to what’s important to you, and provide you with the options and support you need.
Insurance that rewards you.
Okay, so you’ve got great value insurance with Youi. Now, get great value on some of the other things in your life with YouiRewards. Awesome deals on some of Australia’s best brands that could help you save on your car, home and more. Your insurance is for individuals like you, so your rewards should be too. See what you can save today.
- Big name brands.
- Savings on your car, home and more.
- Offers to suit you.
Customers’ thoughts on our insurance.
YouiWall™
View all the commentsWe're only human, but we're always working on improving our products and services - that's what our Wall is for. This is where we come to read your comments and feedback, and to see where we're hitting the mark, and where we're missing it. Share your Youi experience with us on the wall so we can make your next one even better.