We’ve extended Car Insurance Premium Relief and introduced Home Insurance Premium Relief.
Find out more about Home Insurance Premium Relief
Find out more about our Car Insurance Premium Relief and Home Insurance Premium Relief
Already receiving Car Insurance relief?
If you accessed Car Insurance relief before June 30, we’re giving you 10% relief for another 3 months. No need to do anything!
Trying Youi Car or Home Insurance?
Thanks for trying Youi. If you’re using your car less or are at home now more than before the crisis started, the Temporary Premium Relief could apply to you too.*
We don’t make assumptions. We listen. At Youi, we see you as an individual. We dig deeper, ask the right questions and really get to know what’s important to you. And then we provide insurance options that suit. For insurance that values you for who you are, get in touch. Or select the type of insurance product you’re looking for above.
Get the insurance that gets the awards.
When it comes to your insurance, not making assumptions was the best thing we ever did. Huge thanks to the thousands of Australians who voted for us in Mozo’s People’s Choice awards for service and customer satisfaction. Cheers Australia, we’re glad you’re enjoying your time with us.
Excellent Claims Experience 2019, Outstanding Customer Satisfaction 2020 and Excellent Customer Service 2020 are just some of the top-shelf titles we took out for both Car and Home. Clearly, all that listening we’re doing is paying off.
But while it’s always nice to win awards like these, what really matters is making sure that all our of customers across Australia are having such a great experience with us. That’s what insurance for individuals is all about.
Why people like Youi insurance.
There's a lot of reasons, it turns out. By not making assumptions, and really taking the time to listen to our customers, we see what matters to them. Sure, they want great cover, but we provide more than just that.
Our customers want to be heard. They want to be taken seriously and not kept waiting. Fair enough. That's why we've put the people, the processes and the products in place to make it all happen. It's something we're proud of. It's insurance for individuals.
Anne likes that our Claims Tracker keeps you updated.
Anne likes that our Claims Tracker keeps you updated.
Anne is the Queen, and runs the Red Hot Motley Crew - a group of women growing old outrageously. Not being on top of things really annoys her. That's why she likes the Youi Claims Tracker.
As well as allowing customers to keep up to date on the status of their claim, and see where it is in the process, the Claims Tracker can show you details, appointment times and locations of service providers, and easily put you in touch with a Youi Claims Manager if you ever need it.
By listening and not making assumptions, we found out what matters to Anne.
Now we're ready to do the same for you.
David likes that we don't limit call times.
David likes that we don't limit call times.
David's job is to take patients in and out of operating theatres in a hospital. Being rushed and not having enough time to put his patients at ease really annoys him. That's why he likes the fact that at Youi, we don't limit the call times for our service staff.
We encourage our people to really understand our customers' situation and point of view. Because we believe insurance should never be a one-size-fits-all solution.
By listening and not making assumptions, we found out what matters to David.
Now we're ready to do the same for you.
Service that's second to none
From getting a quote through to making a claim, we’re here to listen to what’s important to you, and provide you with the options and support you need.
Roadside
Assistance
We're out there on the road with you 24/7. Take out a comprehensive Car or Motorcycle policy and you'll get our Roadside Assistance as standard.
Make a claim
24/7 - 365
In the car, at home and at work, things can go pear shaped. When they do, we're available to get the ball rolling on making things right again.
It’s insurance with real rewards.
When you take out a Youi insurance policy, you’ll get access to real savings with YouiRewards. Giving you great deals on big-name nationwide brands – from food to entertainment and hobbies – you’ll join thousands of customers across Australia who have so far saved over $8 million on the things they love*. Now it’s your turn.
- Premium partners nationwide.
- Discounted entertainment, shopping, food and fun.
- Offers suited to your insurance.
Customers’ thoughts on our insurance.
YouiWall™
View all the commentsWe're only human, but we're always working on improving our products and services - that's what our Wall is for. This is where we come to read your comments and feedback, and to see where we're hitting the mark, and where we're missing it. Share your Youi experience with us on the wall so we can make your next one even better.
“Britt was extremely helpful and was able to answer all my questions and explain the policy options easily.”
“An insurance company that you actually dont mind talking to! The world has gone mad”
“You never really know how good your insurance company is until you claim. What a positive experience.”