How does an excess work?
When you lodge a claim you are required to pay an excess. These excesses may apply to your claim and are on your policy schedule:
This is the initial amount payable by you on any claim.
In some instances an additional excess will apply to your claim.
Unlisted Driver Excess
If the car was driven by a driver who is not noted on the policy schedule (and who is not otherwise excluded) an additional Unlisted Driver Excess will apply.
The windscreen excess is the same as the basic excess unless you choose the option to reduce your excess for windscreen claims.
If you have multiple policies with Youi and you lodge a claim for damage that occurs at the same place arising from the same single event, you will only be required to pay one excess.
Can I choose my excess?
We get that one size fits all insurance doesn't actually fit all.
With optional insurance extras and flexible excess levels, all of our products can be tailored to your needs and the cover that you're after.
Can I choose who repairs my car?
Yes. We now offer an optional extra for Choice of Repairer. Just select and pay for this option on our comprehensive Car Insurance policies and you can choose your own repairer.
Please refer to your PDS for further information.
Does Youi offer CTP Green Slip insurance?
Youi offers CTP Green Slip insurance cover in NSW. To register your motor vehicle in NSW, you’ll need to have CTP Green Slip Insurance. You can choose who you purchase your CTP Insurance from (hint: we’re a great choice, but that’s probably why you’re here).
How long has Youi been operating for?
Youi has been operating in Australia after being authorised by the Australian Prudential Regulation Authority (APRA) and receiving its Australian Financial Services Licence (AFSL) from ASIC on 01 March 2008. However, the company can trace its origins back to 1998 through its sister company, OUTsurance.
What are Youi's contact details?
Our office is located at 2 Smart Drive, Sippy Downs, Queensland.
Call: 13 YOUI (9684)
Post: PO Box 849, Buddina, Queensland 4575