We love getting to know you better, but we know it works both ways. As an Australian insurer, it's your turn to learn a little more about us.
You could have a lot of fun guessing what Youi stands for, but in the interest of time, we'll tell you: Youi stands for You Insured.
There's nothing abstract about it. Australians like you are at the centre of our brand. We've built everything from our name to our products around your needs and the needs of other Aussies like you. So now, when you think of us, hopefully you'll get that nice warm feeling that comes with knowing you are insured.
And named #1 by Finder for features for car insurance.
We don't believe in doing things the same as everyone else does – not when it comes to selling insurance, and not when it comes to hiring our crew. What makes us unique are the real people we employ across Australia and the Aussies we insure. We recruit people with different skill sets, perspectives and experiences – like our nation-wide repairer network and Australia based advisors. We insure people who live in all sorts of different houses and who drive all sorts of different cars in all sorts of locations across the country. Because at the end of the day, what makes us unique, is you.
We love where we live and the people who live here. So when it comes to helping our community, we like to get hands on to really make a difference. It’s not just insurance that matters to us, supporting the community does too through our NRL and AFL partnerships and other community initiatives.
Our Community Scrum program with the NRL helps support communities affected by severe weather in Queensland, New South Wales and Victoria with resilience programs and providing much needed equipment to local footy clubs and schools. And our Principal Partnership with the Brisbane Lions helps us connect with regional communities across Australia and leave a lasting impact on locals who live and breathe the sport.
There are over 2000 of us working across the country at Youi – that's a lot of hands. To make the most of them, we've created a program called Youi@Hand. It allows us to help make a lasting change in our local communities in Australia by giving up our time to get stuck in where it matters.
We get our hands dirty planting trees. We roll up our sleeves to donate blood. We get our arms drenched washing cars. We get our hearts full from seeing the smiles on everyone's faces, and then we do it all over again.
Lifeblood was set up by the Australian Red Cross for groups and organisations across Australia to donate blood. It’s built on the concept that together we can achieve so much more – and at Youi we know every bit counts. With every visit of the Lifeblood van our team had the opportunity to donate blood and in doing so we’ve saved over 9,500 lives through our staggering 2,200+ donations.
The Compass Institute is dedicated to providing real futures for young people with a disability by assisting them in ‘Mastering the Art of Life’. Youi@Hand supports The Compass Institute through our annual car wash fundraiser at Youi’s Sippy Downs HQ. Every year, the car wash and accompanying sausage sizzle is run and staffed by our passionate Youi team, with all proceeds going to The Compass Institute.
Real reviews. Friendly service. Insurance made simple with Youi.
We take a 'you-shaped' approach with everything we do. From providing home insurance and car insurance that could be just right for your situation, to providing opportunities if you're a student looking for a chance to showcase your ideas.
That’s why we created the Youi Student Grant, to help back students from all over Australia with unique skillsets, perspectives and experiences – and who think just as differently as we do.
Read on to learn more about the Youi Student Grant and how to apply.
We treat all of our customer feedback seriously. You can contact us with any feedback you have or if you have a complaint, we want to resolve it for you as quickly as possible. If you're not happy with our resolution, you can refer the matter to our Internal Dispute Resolution Service.
If you are not satisfied with our response, you may lodge a complaint with the Australian Financial Complaints Authority:
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001
Youi has been operating in Australia since March 1, 2008, after being authorised by the Australian Prudential Regulation Authority (APRA) and receiving its Australian Financial Services Licence (AFSL) from ASIC. But we can trace our origins back to 1998 through our sister company, OUTsurance.
Our office is located at 2 Smart Drive, Sippy Downs, Queensland.
Call: 13 YOUI (9684)
Web: www.youi.com.au
Email: info@youi.com.au
Fax: +61 7 5443 8106
Post: PO Box 849, Buddina, Queensland 4575
Yes. We communicate with you via email and send any policy documents or claims information to your email inbox.
It can be helpful to add us to your contacts so any emails aren’t lost in your inbox. If you can’t locate an email we’ve sent you, please check the junk/spam section of your inbox. For Gmail users, try looking under the promotions tab.
Yes. We communicate with you via email and send any policy documents or claims information to your email inbox.
It can be helpful to add us to your contacts so any emails aren’t lost in your inbox. If you can’t locate an email we’ve sent you, please check the junk/spam section of your inbox. For Gmail users, try looking under the promotions tab.
We’ll always send the following documents to you when you take out a Youi policy:
• Product Disclosure Statement (PDS)
• Policy Schedule
And if you request it, we can also send:
• Tax Invoice
• Certificate of Currency
You can download these from our website or call us and we’ll email them to you.
When you first take out a policy with us we will supply you with your policy documentation.
If you require them, we can also provide:
When you take out cover with us, part of the agreement is that you will make payment on the due date/s. You can choose to make payments monthly or annually and these dates will be noted on the policy schedule.
PAYMENT INFORMATION
Payment Method
We take payment via direct debits from a savings and cheque account as well as nominated credit cards.
Payment Frequency
You can pay your premium by one annual lump sum or by 12 monthly instalments.
Our policies typically renew automatically, but you can call us to opt out of automatic renewals. We’ll send your renewal offer to you about four weeks before your current policy ends and continue to debit the premium on the renewed policy using your payment details unless you have called to opt out. If you’ve opted out of automatic renewal you’ll need to contact us to accept your renewal offer.
If you wish to make changes at renewal – or at any other time during the period of insurance – please call 13 YOUI (9684).
If anything changes during the term of the policy, you should notify us straight away. To do this you can either call us directly on 13 YOUI (9684) or log on to your policy via our website
Youi Pty Ltd is an Australian registered company and is a wholly owned subsidiary of Youi Holdings Pty Ltd, a subsidiary of OUTsurance International Holdings Pty Limited. The ultimate holding company is OUTsurance Group Limited.
We are regulated by the Australian Prudential Regulation Authority (APRA) and Australian Securities and Investment Commission (ASIC), a member of Insurance Council of Australia (ICA) and a signatory to the General Insurance Code of Practice.
Our Australian Business Number (ABN) is 79 123 074 733 and our Australian Financial Services License (AFSL) number is 316511.
We respect the privacy of your personal information and handle it in-line with the Privacy Act and Australian Privacy Principles.
View our Privacy Policy and Terms of use.
Fraud
Handling your complaint
Protect Yourself from Insurance Scams
We stand together as Team Youi with a relentless pursuit to always provide awesome service, great quality products and an overall strong value proposition. Through our values, which underpin everything we do, we provide passionate service. They guide the way we think, act and make decisions. We have fun while we work but we take what we do seriously, which is why we connect with our customers. We’re proud of who we are and what we stand for.
Youi as a regulated institution is required under APRA Prudential Standard GPS 110 ‘Capital Adequacy’ to publish at least annually, details of its capital adequacy position.
Youi is a signatory to the General Insurance Code of Practice (the Code). The Code sets standards for insurers that cover buying insurance, making a claim, customers experiencing financial hardship, complaints, and customers experiencing vulnerability.
Should you require more information or a copy of the Code, go to General Insurance Code of Practice or contact us.
As part of the Code and our commitment to you, if you are not completely happy with this any of our products or our service, please tell us about it.
At Youi we are committed to fostering a culture that encourages employees and partners of Youi to speak up on matters that concern them.
The Youi Whistleblower Policy assists and guides an individual through the process of making a report in order to receive protection under the policy.
To make a report please contact our external vendor Core Integrity via the following channels:
At Youi, we recognise that domestic and family violence (DFV) is a serious issue afflicting the wider Australian community. We’ve created this document to outline ways in which we help support victims and enable them to speak out.
At Youi, we understand that there may be times in your life where you experience moments of vulnerability. We also understand that you may have trouble communicating with Youi. That’s why we have additional Support Services in place designed to help you.
Our position on slavery.
At Youi, we design our insurance products to ensure they’re effective for you and appropriate to your needs. We’ve put together a policy that documents our approach to the development and distribution of our products for appropriate target markets.
View our Product Design and Distribution Policy