About Youi - Get to know us
We love getting to know you better, but we know it works both ways. Now it's your turn to learn a little more about us.
It's all in the name.
You could have a lot of fun guessing what Youi stands for, but in the interest of time, we'll tell you: Youi stands for You Insured.
There's nothing abstract about it. You are at the centre of our brand. We've built everything from our name to our products around you and your needs. So now, when you think of us, hopefully you'll get that nice warm feeling that comes with knowing you are insured.
We don't believe in doing things the same as everyone else does - not when it comes to selling insurance, and not when it comes to hiring our crew. What makes us unique are the people we employ and the people we insure. We recruit people with different skill sets, perspectives and experiences. We insure people who live in all sorts of different houses and who drive all sorts of different cars in all sorts of different ways. Because at the end of the day, what makes us unique, is you.
We're hands on.
We love where we live and the people who live here. So when it comes to helping our community, we like to get hands on to really make a difference.
There are almost a thousand of us working here at Youi - that's a lot of hands. To make the most of them, we've created a program called Youi@Hand. It allows us to help make a lasting change in our local communities by giving up our time to get stuck in where it matters.
We get our hands dirty planting trees. We roll up our sleeves to donate blood. We get our arms drenched washing cars. We get our hearts full from seeing the smiles on everyone's faces, and then we do it all over again.
Red25 was set up by the Australian Red Cross for groups and organisations to donate blood. It’s built on the concept that together we can achieve so much more.
The Sunshine Coast Animal Refuge (SCAR) provides temporary refuge and finds new homes for abandoned, abused and unwanted cats and dogs.
The Compass Institute is dedicated to providing real futures for young people with a disability by assisting them in ‘Mastering the Art of Life’.
More awards? Now you’re just embarrassing us.
More awards? Now you’re just embarrassing us.
Well. You’ve done it again Australia. You’ve made us 2021 winners with Mozo’s People’s Choice Awards for Excellent Customer Service and Excellent Claims Experience for Home Insurance and Most Recommended for Car and Home Insurance.
Not to mention the experts at Canstar, who rated us as this year’s winners for Most Satisfied Customers for Home Insurance in Australia, as well as Most Satisfied Customers for Car Insurance in Queensland and Victoria too.
Really, Australia, you’re all too kind.
Youi Pty Ltd is an Australian registered company and is a wholly owned subsidiary of Youi Holdings Pty Ltd, a subsidiary of OUTsurance International Holdings Pty Limited part of the Rand Merchant Insurance Holdings (RMIH) Group.
Youi Pty Ltd is a registered general insurance company which underwrites its own policies. Our products currently include Vehicle (Car, NSW CTP Green Slip, Motorcycle, Caravan and Trailer), Home (Buildings and Contents), Watercraft and Small Business Insurance.
We are regulated by the Australian Prudential Regulation Authority (APRA) and Australian Securities and Investment Commission (ASIC), a member of Insurance Council of Australia (ICA) and a signatory to the General Insurance Code of Practice. We're a wholly owned subsidiary of OUTsurance International Holdings Pty Limited which is part of the Rand Merchant Insurance Holdings Group (RMIH), a large international insurance services provider.
Our Australian Business Number (ABN) is 79 123 074 733 and our Australian Financial Services License (AFSL) number is 316511.
Call Youi now on 13 YOUI and see what the future of your insurance looks like.
Code of Conduct
As a challenger brand, the only way we thrive is by exceeding expectations. And the only way to exceed customers’ expectations is by enabling our amazing people. We stand as a team in our relentless pursuit of providing awesome service, great quality products and an overall strong value proposition. Our values drive our service. They guide every action, every step and every conversation. They reflect our commitment to customers, community and each other. We put people first and we listen, because we’re about you. We want you – our customers and our people – to feel heard, valued and assured. That’s what Youi stands for.
Youi as a regulated institution is required under APRA Prudential Standard GPS 110 ‘Capital Adequacy’ to publish at least annually, details of its capital adequacy position.
Code of Practice
Youi is a signatory to the General Insurance Code of Practice (the Code). The Code sets standards for insurers that cover buying insurance, making a claim, customers experiencing financial hardship, complaints, and customers experiencing vulnerability. We encourage you to tell us if you are experiencing vulnerability or see our support services, so that we can best assist you.
The Code Governance Committee is an independent body which monitors and enforces the Code and has powers to impose sanctions on Code subscribers for non-compliance.
As part of the Code and our commitment to you, if you are not completely happy with this any of our products or our service, please tell us about it.
We recognise that from time to time individuals speaking up may be concerned about being identified, or any potential repercussions of reporting conduct. The Youi Whistleblower Policy assists and guides an individual through the process of making a report in order to receive protection under the policy.
Domestic and Family Violence Policy
At Youi, we recognise that domestic and family violence (DFV) is a serious issue afflicting the wider Australian community. As part of our ongoing commitment to assisting clients and employees who may be affected by it, we’ve created this document to outline ways in which we help support victims and enable them to speak out.
At Youi, we understand that there may be times in your life where you experience moments of vulnerability. We get it, and we get that vulnerability also affects different people in different ways. We also understand that you may have trouble communicating with Youi. That’s why we’ve got additional Support Services in place designed to help you.
Product Design and Distribution
At Youi, we design our insurance products to ensure they’re effective for you and appropriate to your needs. This helps to make sure we remain competitive in the marketplace and deliver you value for money. We’ve put together a policy that documents our approach to the development and distribution of our products for appropriate target markets.
View our Product Design and Distribution Policy