Australia's most satisfied home insurance customers.
Named #1 by Canstar for customer satisfaction, two years running.
Rated 4.7 out of 5 based on 23,932+ reviews on
Award-winning insurance
Awesome service is what we’re about. From providing Aussies with you-shaped insurance options to providing quality care at claims time, it’s how our people help our customers that sets us apart. So, being recognised with awards like these is always appreciated and proves our commitment to customers is paying off.
Most Satisfied Customers Home Insurance (2024-2025)
Our commitment to providing home insurance that’s a bit more you-shaped has earned us the trust and loyalty of our customers, and lead to us being recognised as Canstar award winners for Most Satisfied Customers in Australia, two years running.
Insurer of the Year for Car and Home & Contents (2025)
We were also awarded WeMoney's Insurer of the Year for Car Insurance and Home & Contents Insurance.
This isn’t our first time...
We’ve been lucky enough to pick up plenty of awards for our products and service, and we’re super proud of them! They show us that our customers are happy with what we do and that makes us happy too. Here are just a few we’ve won over the years.
What people are saying
4.7 / 5 from over 23,932 reviews.
So easy to deal with!
Thank you Lizzie, from Youi for being an absolute delight to deal with when I purchased car insurance today. Lizzie was knowledgeable , helpful and professional . I am very happy with the price she quoted and highly recommend everyone reading this get a quote from Youi to compare with your current insurer. Youi offers a great product.
It was great talking to a friendly team member-Mike
It was great talking to a friendly staff member. I spent all morning researching car insurance. Youi was the best out of them all. Mike was great to deal with!
Ease of dealing with Youii
Ease of dealing with Youii. Chanae was more than helpful in setting up a new car policy. No mucking around, this was wrapped up in 10 mins and at a very competitive price.
Why isn't everyone in Australia using YOUI?
Why isn't everyone in Australia using YOUI?? Once ahgain after renewing with YOUI my green slip, my car Insurance and my house contents, I have saved enough for a holiday!!! I am a pensioner and if you are a pensioner or a small income family you are sincerely MAD if you don't check YOUI out!!!! I wish I could do an advert for them because I am passionate about spreading the word!
Youi Customer Service
Great staff to help in the most stressful times. The Rep was well versed with the product and spent time explaining when I wasn’t getting it. Her expertise was appreciated and is a game changer when you are in trouble with your car.
The customer service representative was…
The customer service representative was both knowledgeable and helpful. I really appreciated the way he took the time to explain everything to me as regards the policy. He even helped me to download the app! It was because of the exceptional service and the savings that I switched to Youi. Thanks so much.
Fantastic customer service and…
Fantastic customer service and everything was explained in detail during the whole process. Ashlynn was fantastic and really lovely and got me the best policy for my brand new car on a friday afternoon to drive away from the dealership. Thats why i stay with Youi
Amazing customer service representative.…
I would like to say what an amazing experience I had with the consultant today named Nathan , he went above and beyond to get me the best quote of car insurance. It's my first time being with youi and I'm glad I picked this car insurance. I will recommend it to all my family and friends.
Easy conversation
Easy conversation, very polite and casual, no rush and answers every question. And... the best price I could find
Customer service probably can't get any better than this
Aside from the excellent and well-priced services, the customer service is exceptional and next level. It's pretty much a pleasure calling up to make a change or make a claim. Everyone is so positive and always prepared to help. It's the way insurance should be. Been with Youi for years, and I can say I've stuck with them because of their excellent customer service.
Latest news & media
Youi Cleans Up at the 2025 Canstar Awards
Youi Wins Across the Board at the 2024 Finder Awards
