Work/life balance
Looking for a career that's a bit more you-shaped?
We’re always on the lookout for people who can bring new skills and perspectives to our team. Keen to get involved? A career at Youi could be for you.
We’re always on the lookout for people who can bring new skills and perspectives to our team. Keen to get involved? A career at Youi could be for you.
We are Youi
Our values are our character, representing who we are and what we live by. They guide us, they define us, and they help us on our journey. They are not a list of rules or commandments - they’re something we believe in and are part of what makes us special. They help us know what is right, and give us confidence and clarity in our decisions.
NATHANIEL SIMPSON, CHIEF EXECUTIVE OFFICER
We live by our values
We put people first
We understand that, as life progresses, your needs and priorities might change. That's why we've designed our award winning range of benefits to adapt and evolve with you, so you'll have the support and options available that work for you and your stage of your life.
Health & wellbeing
Finance benefits
Learning & development
We’re a pretty active bunch
At Youi, we're all about building connections and fostering a positive work culture. To make this happen, we have a team of dedicated "fun-makers" who create bi-monthly events to bring our people together and engage in activities that promote a sense of cohesion and wellbeing.
Out in the community
We’re committed to making a positive impact for our customers and the communities around us.
We do this by partnering with various charities and non-profit organisations to support the causes that matter to our people. From fundraising events to volunteering, we’re dedicated to getting out there, getting involved and making a real difference.
R U OK? Day
This national day of action aligns with our values, and we’re committed to supporting this cause annually. At Youi, we understand the importance of promoting mental health and wellbeing in the workplace, and we encourage our staff to participate in activities that support this.
Compass Institute
The Compass Institute is a local charity that provides individuals living with a disability the possibility and opportunity to live an extraordinary life. We’re proud to support this cause and organise various initiatives throughout the year to help contribute to this incredible charity.
Lifeblood
Lifeblood is committed to providing life-giving support to Australians. One blood donation can potentially save three lives! At Youi HQ, we proudly welcome the Lifeblood van a few times a year, and our team happily roll up their sleeves to contribute to this amazing cause.
SCARS
Youi is a proud sponsor of SCARS, a Sunshine Coast-based charity dedicated to providing temporary refuge and finding new homes for abandoned, abused, stray, and unwanted cats and dogs. Our people regularly volunteer at SCARS as well.
The Shack
The Shack Community Centre is a vital support for families experiencing homelessness, providing for the needs and concerns of our diverse community. We’re proud to support The Shack Christmas Drive each year, making the holiday season brighter for those in need.
Our different departments
The application process
We believe that applying for a job should be smooth, straightforward and transparent. So we strive to make the application experience as stress-free as possible, while keeping you informed at every stage. Our goal is to ensure that every candidate has a positive experience with us, regardless of the outcome.
1
Submit your application
Applications are reviewed and screened against role criteria, which may include application form answers, resume, criminal history check and work rights confirmation.
2
Phone interview
This involves a short conversation with one of our Talent Acquisition specialists to assess multiple factors inherent to the role requirements and for us to share more about working at Youi.
3
Face-to-face/virtual interview
Applicants attend a structured interview which may be conducted in person or online. This may be either a group interview or a panel interview.
4
Pre-employment checks
At this point, all reference, police, bankruptcy, and work entitlement checks are conducted, along with some others as required for certain roles.
5
Receive an outcome
Our Talent Acquisition team provides every applicant with an outcome at each stage of the application process. If you’re unsuccessful, we’ll endeavor to provide feedback where possible.
Making your application stand out
Meet some of our Talent Acquisition team who'll be reviewing your application. They’ve prepared their top tips for making sure you stand out from the crowd, plus what they look for when ensuring you’re the perfect fit for Youi.
Ilse
TALENT ACQUISITION MANAGER
Ilse has over two decades of experience in talent acquisition and leads the recruitment efforts for Youi’s executive leadership and support roles. She prides herself on being a generalist and has recruited for volume and specialist roles across several industries. Ilse’s top tip is to be yourself – everyone else is already taken!
Bec
TALENT ACQUISITION PARTNER
Bec recruits for our support roles. With over 8 years of experience in Talent Acquisition and Human Resources, she possesses valuable insights into the hiring process. Her top tip is to think about why you want to join Youi and be specific! We want people who are looking to be a part of our great culture, and not just looking for a job that is close to home.
Rachel
TALENT ACQUISITION PARTNER
Rachel joined our Talent Acquisition team in February 2023. Transitioning from a Sales Advisor role within our night watch crew, Rachel brings a refreshing blend of frontline insights and HR expertise. With a background as a HR generalist, she possess a keen understanding of diverse roles and the people who thrive in them. Her top tip is to always come prepared and be yourself because our motto is to ‘hire character and train skill’.
Lucy
TALENT ACQUISITION PARTNER
Lucy recruits for multiple roles within our Operations Department. With over 3 years of experience at Youi, Lucy knows what it takes to succeed here. Her top tip for job applicants is to demonstrate your passion and enthusiasm for the role you are applying for. Show that you have done your research on the company, the industry, and the specific job requirements.
Kerrith
TALENT ACQUISITION PARTNER
Kerrith is our go-to expert for Claims recruitment at Youi. As a seasoned advisor, she understands the ins and outs of success in our dynamic environment. Her pro tip for prospective candidates: perfection is not the goal; rather, it's about demonstrating why you're a great fit for the role.
Ruby
TALENT ACQUISITION PARTNER
Meet Ruby, who started her Youi journey as a retention advisor and has since smoothly transitioned into her current role as a Talent Acquisition Partner. Within this capacity, Ruby actively recruits for a variety of positions within our operations department, using her firsthand knowledge to identify exceptional advisors. Ruby’s advice for candidates applying to Youi: do not only highlight your skills but also your eagerness to contribute to the dynamic workplace culture at Youi.
Growing your career
At Youi, we are committed to helping our people grow and develop their careers. We encourage internal mobility, which means that you can start in one department and move across to many other areas within Youi. We are passionate about investing in our people and providing them with the resources and support to achieve their career aspirations. Explore the career paths of some of our team members.
Ross
HEAD OF INBOUND SALES
“I feel so fortunate to be involved with an organisation that continues to evolve and embrace such positive change and to challenge the insurance industry”.
Ross joined Youi as a Sales Advisor in 2013. Through his hard work and dedication, he progressed through various development programs and management roles, ultimately becoming the Head of Inbound Sales in 2023.
Rachel
OPERATIONS PROJECT MANAGER
“My diverse journey at Youi has been an amazing ride, providing me with some incredible chances to learn and grow both personally and professionally.”
Rachel joined Youi in 2018 as a Retention Advisor before moving into the Claims area. In 2020, Rachel was selected for the Ignition Program which led to her appointment as an Operations Project Manager in 2022.
Neville
BUSINESS PROCESS ANALYST
“My Youi journey has been amazing. Having seen a wide range of the business both in operations and support, there are so many possibilities available to everyone who works here.”
Neville has held 10 different roles across various departments since joining Youi in 2013. From starting as a Sales Advisor to becoming a Business Analyst, Neville embodies our culture of growth and development.
Bonnie
SERVICE SALES MANAGER
“I’m so grateful to work for a company that invests in its employees’ growth and well-being, and look forward to continuing to learn and develop my career in the years ahead.”
Bonnie joined Youi in 2018 as a Sales Advisor and was accepted into the Ignition Program in 2019. She was promoted to Sales Team Manager in 2020 before accepting a secondment role as an Operations Manager in 2022.
Jeffrey
PROPERTY CLAIMS TEAM MANAGER
“I like change, and the movement through the company and departments has been invigorating, as well as enlightening. I have learnt so much through my time in Youi and look forward to the next transition”.
Jeff joined Youi in 2016 and has held various roles in sales and claims. Jeff has successfully completed the Ignition and Acceleration programs and currently serves as a Team Manager within the Home Claims department.
Mary
PEOPLE & CULTURE RISK SPECIALIST
“I don’t know what the long-term goal is for me, but I know that if you want to grow and develop yourself – there’s always opportunities with Youi.”
Mary joined us in 2012. She became a PA in 2013, then moved into HR as an Administrator. After completing her studies in 2016, she became a HR Advisor then a HR Business Partner. She is now our People & Culture Risk Specialist.
Ready for your next career move?
If you like the sound of our values, our people and our culture, get in touch. Your next dream job could be right here at Youi.