Does Youi have an internal dispute resolution service?
We treat all of our customer feedback seriously. If you would like to provide us with any feedback, please contact us. If you have a complaint, our focus is on resolving the matter for you as quickly as possible. If you are not happy with our resolution, you can refer the matter to our Internal Dispute Resolution Service.
If you are not satisfied with our response, you may lodge a complaint with the Australian Financial Complaints Authority:
How long has Youi been operating?
Youi has been operating in Australia after being authorised by the Australian Prudential Regulation Authority (APRA) and receiving its Australian Financial Services Licence (AFSL) from ASIC on 01 March 2008. However, the company can trace its origins back to 1998 through its sister company, OUTsurance.