ACT, we're here to listen.
Ah, the ACT. The Nation’s Capital. While it’s got a reputation as the place where decisions are made, we know it’s not all politicians, roundabouts and fireworks. The ACT is a diverse place, made up of unique individuals.
That’s why, at Youi, we’ll treat you like one. We won’t make assumptions about you. Instead, we’ll take the time to listen and get to know you – to how you drive and use your car. And then we’ll provide car insurance options to suit. Simple.
For car insurance that understands your ACT way of life, talk to us.
ACT drivers switched and saved.*
It’s true. Around 76% of people in the ACT who switched to Youi told us they saved on their car insurance.
How much did they save?
An average of $175 per year*
In fact, ACT customers told us they saved more than $100,000*
Award winning car insurance.
Thanks to the experts at Canstar who recognised us as 2019 winners for Outstanding Value Car Insurance, and Mozo for naming us the 2019 People's Choice winners for an Excellent Claims Experience. While awards like this are nice, the most important thing is that our customers are having such a great experience with us.
People's Choice 2019
We’re committed to the ACT.
When you deal with Youi, you can be confident that we’ll go above and beyond to provide you with great service. Here are some stats to prove it.
/ Call pick-up
/ Claims satisfaction*
/ On the road again without a tow
- *Data based on Youi customer service feedback and internal data collection accurate as at 9th January 2020; claims turnaround time is an average figure only.
We’re out there with you, ACT.
If you run into trouble out on the road, Youi Roadside Assistance is available to help.
Over the past 12 months^ in the ACT, we've done 786 call-outs, the majority of which were for engine and tyre trouble plus a couple for customers who got bogged. Our Roadside Assistance comes standard with every Comprehensive policy and is just a phone call away.
- ^ Based on Youi internal data collected between 26th November 2018 and 25th November 2019.
- * Subject to limits and costs. See the PDS for details.
Automatically included with comprehensive car & motorcycle cover*.
- Vehicle towing
- Emergency fuel
- Flat or faulty batteries
- Bogged vehicle
- Lost or locked keys
- Caravan / trailer assistance
What our car insurance customers think.
YouiWall™View all the comments
We're only human, but we're always working on improving our products and services - that's what our Wall is for. This is where we come to read your comments and feedback, and to see where we're hitting the mark, and where we're missing it. Share your Youi experience with us on the wall so we can make your next one even better.
“Car repairs were timely and I'm happy with the result.”