Working for Youi

Us at a glance

We’re a great company to work for. We’re a team and our people determine our success. We’re passionate, dynamic, fast, honest and human. And above all, we strive to provide awesome service. These values drive our culture and success. Our business is growing, and so are the opportunities to develop within our team. This is where you need to be.

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What we value

We love what we do. We are a passionate team with an honest work ethic.  We are dynamic in our approach and we work fast and hard to deliver results.  We always apply a human touch when dealing with our clients to give them the awesome service they deserve.

Awesome service
We give Awesome Service - We inspire our clients by exceeding their expectations and going the extra mile.

We are dynamic
We are Dynamic - We have an enterprising approach that is geared to move with the times and energised to shape the future.

We are human
We are Human - We develop our people through strength and understanding.

We are Fast
We are Fast  - We act decisively and are capable in our efficiency.

We are honest
We are Honest - We do the right thing and give candid and caring feedback

We are passionate
We are Passionate - We strive to be the best and are proud that our driving energy delivers results.

A great place to work

We're committed to being the Insurer of Choice in the markets we serve. We will achieve this by providing our customers awesome service, being a great company to work for and delivering sustainable profits to our shareholders.

“Yourlife is a program for our people and our people are who make our business successful. We need to look after them and make sure they’re the best that they can be.”

- Ivan Pierce, Head of Human Capital.

Hire character, train skill.

YouiVersity. It’s our place for progressive training where we equip our people with the necessary skills and knowledge for peak performance in their roles. This includes training on our products, systems and processes as well communication and customer service skills. YouiVersity is built on adult learning principles and offers a dynamic, challenging and fun environment.

For those who show leadership skill, insight and initiative, our leadership training provides world class management training for aspiring leaders at all levels.  Leadership training at Youi also caters for aspiring leaders, with our two bridging programs helping those who wish to grow within the company reach their goals.


We offer very competitive salaries, and many positions also offer performance based incentives.

Employees get 21 days of annual leave plus an extra day off each year for birthday celebrations.

Our employee benefits program is called Yourlife and aims to improve the workplace as well as the lives of our staff. More than the average corporate benefit program, Yourlife looks at the bigger picture and exists to assist employees physical, mental and financial health.

Yourlife also has a large list of awesome benefits. Staff save money on gym memberships, entertainment, local attractions, medical professionals, retail, food stores and more! 

Awesome employee discounts for motor, home and contents insurance.

With music playing through the office to create a fun and relaxed environment.


Supported by Leadership Development Programs for aspiring Managers, and financial support for staff undertaking approved tertiary studies.

Where every employee can discuss ideas, concerns and plans for Youi's future face-to-face with the CEO.

Monthly and Quarterly Employee Awards celebrating Youi’s top performers.

We regularly check the 'pulse' of our people to gauge how they are feeling, and make changes when they are needed.

We regularly track how well Managers are leading their teams.

We look for any excuse to celebrate together including; dress-up days, team lunches, monthly awards, Christmas parties etc.

Financial rewards for referring friends / contacts for suitable positions at Youi.

Access to professional counselling services to support our staff and their families with personal or work-related issues.


We are located on the shore of Lake Kawana on the beautiful Sunshine Coast in Queensland.

We encourage a casual dress code at Youi.

We pay fortnightly.

Yes, we offer 4 weeks induction training for all new employees. After the initial training program, development continues through coaching and on the job experience.  We also have world class leadership training programs. 

We have a strong focus on succession planning for our future leaders as well as opportunities to progress into other areas of the business. Career coaching is available and HR will work with you to guide your career in the right direction for you.

The ways in which we reward and recognise our staff are many and varied. We have a strong culture of reward and recognition. Among other things, each month we celebrate a 'Youi Star' from each department and recognise our other top performers with a special lunch. We also have performance based pay incentives in many departments, including – Sales, Retention, Client Services and Claims.

For all of you coffee lovers out there, we have free coffee machines onsite and a number of cafés within the complex. We also have kitchen facilities onsite for all staff members.

Yes and at Youi we sure know how to party!