Customer Alert

Customer Alert

Reports about people receiving unsolicited phone calls relating to injury compensation claims following motor vehicle accidents.

Youi has recently become aware of customers and other motorists who have received unsolicited phone calls from businesses and individuals promoting injury compensation services and/or seeking personal information after motor vehicle accidents.  In some cases, the business or individual making the telephone call purports to be a Youi representative.

Youi neither supports nor promotes the businesses and individuals making these phone calls and only ever provides personal information to third parties strictly in accordance with our Privacy Policy.

We encourage anyone who receives an unsolicited phone call regarding injury compensation to protect their personal information and to contact us.

If you do receive an unsolicited telephone call in the future, we encourage you to:

  • not provide any personal information.
  • obtain the name, website and contact information of the caller.
  • report the caller to Youi.
  • report the caller to the ACCC by visiting the ACCC’s SCAM watch website, or by phoning 1300 795 995.