Get in touch
Need help with a quote? Question about your policy? Need to talk about a claim? Contact us - we’re ready to listen.
| Sales Services | Monday to Friday Saturday |
|---|---|
| Claims | Claims Lodgement Claims Care Third Party Care |
| Client Services | Monday to Saturday |
| Small Business Insurance Team | Monday to Friday |
| NSW CTP Team | Monday to Friday NSW local time |
| Overseas |
Request a call back
Send us a message and we’ll be in contact as soon as we can.
Cancellation Request
NSW CTP Greenslip
To cancel a NSW Compulsory Third Party (CTP) policy, please complete the Youi NSW CTP policy cancellation and refund request form and email to nswctprefunds@youi.com.
For further assistance please call our CTP team on 1300 004 007.
SA CTP
For SA Compulsory Third Party (CTP) policy changes or cancellations, please contact Service SA directly.
All other policies
To cancel your policy, you’ll need to login to your policy and complete the cancellation request form or call us on 13 9684.
National Relay Service (NRS)
If you are deaf, hard of hearing, or have a speech/communication difficulty you can contact the NRS by following these steps:
Step 1
Contact the NRS through your preferred NRS call channels detailed on the National Relay Service website.
Step 2
Provide the NRS with Youi's phone number – 13 9684.
For more information about the National Relay Service visit www.accesshub.gov.au.
Vulnerable Customers Service
For general enquiries please call 13 YOUI (9684), however if you are experiencing Vulnerability, Financial Hardship or affected by Family Violence, you can contact our Priority Assistance Service on 1300 533 700 between 8:30am - 4:30pm (AEST) Monday to Friday, or by emailing priorityassist@youi.com.
Support Services
To find other ways Youi can help you or someone you know, including Financial Hardship Assistance and Family Domestic Violence Support, please go to our Support Services page for more information.
Media Enquiries
For media enquiries email mediaenquiries@youi.com