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Home Insurance

From severe weather to other unexpected events, our homes go through a lot. Explore you-shaped home insurance so you can find cover that suits what matters most to you when it really counts.

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At Youi, we take the time to listen. All you need to do? Choose the home insurance coverage that suits your home – and your life.

Home insurance - family backyard pool

What exactly is home insurance?

Insurance for your home can help cover the cost of repairing or replacing your house and your belongings after insured events, depending on your policy.   

At Youi, the term home insurance typically refers to a combined Building & Contents policy, where Building insurance covers the structural elements of your property, and Contents insurance is for the items and belongings you keep inside.  

You can also purchase Building insurance and Contents insurance separately. 

What does home insurance cover?

  • Some natural disasters and severe weather events, such as earthquakes, fires, storms and flooding3 
  • Other incidents, such as impact4, explosion5 and escaping water6 
  • Theft and intentional damage5. 

What’s considered part of my building and contents?

Youi defines “building/s” as the private domestic residence and other structures at the property, including permanently attached fixtures, fittings and structural improvements (but excluding earthworks).7 

We define “‘contents” as the personal possessions kept inside your private domestic residence – including fitted carpets, curtains and blinds – or inside other fully enclosed, lockable structures on the premises for your exclusive use.7  

For strata title properties, contents can also include fixtures and fittings not legally part of the building, such as kitchen and bathroom units.7 

Owner, renter, landlord – choose the home insurance that suits you

Whether it’s your home or investment property or you’re renting, we have home insurance options that might suit your needs.

Man looking for home insurance

Compare home insurance options

Not sure which policy is right for you? Compare our Building and Contents insurance options then consider starting your home insurance quote.

Why homeowners choose Youi home insurance

We believe that you-shaped home insurance should only ever be about one thing – you!

WeMoney's Home & Contents Insurer of the Year 2025 and 2026

Voted Home & Contents Insurer of the Year again.
Thanks, Australia.

We don’t do it for the awards but scooping up WeMoney’s Home & Contents Insurer of the Year for two years running, is a good reminder that we always put our customers first.

What do our home insurance policies cover?

Whether you’re insuring your home, its contents, or both, when you’re weighing up the benefits of home insurance, we know that some things are non-negotiable. That’s why both our Building and Contents home insurance policies offer several key inclusions as standard.  

Storm and fire damage

We’ll cover your property for loss or damage caused by a flood or storm – including lightning, wind, hail and snow – and bushfire or accidental fire, as well as bushfire-related soot and smoke damage.3 

Theft and intentional damage

If you experience burglary, attempted theft or intentional damage at your insured property, we’ll cover loss or damage to your home’s structure, contents or both, depending on your policy.5  

Explosions and riot damage

Our home insurance policies cover damage or loss to your insured property caused by rioting, civil commotion and accidental explosion.5 

Animal and impact damage

We’ll cover loss or damage to the insured property caused by impact,4 such as by falling power poles, trees or TV antennas.5 

Escaping water

We’ll cover loss or damage caused by escaping water – whether it happens suddenly and without warning or slowly over time and you couldn’t have reasonably been aware of it.6 

Legal liability

If an accident results in death, bodily injury, or damage to someone else’s property, we’ll cover up to $20 million of your legal liability.10 Cover may apply for accidents relating to your buildings, contents or both, depending on your policy. 

Clean up and professional fees

We’ll help cover the cost of demolishing, removing debris and related professional fees for engineers, architects and surveyors when a claim is accepted under your building or contents insurance – up to 20% of the sum insured amount.11 

Temporary cover at a new address

Moving to a new property? If you have Contents cover with us, we’ll continue to cover your contents at your new permanent address under your existing policy for up to 14 days from the day you start your move.12 

Feel supported as a renter

If you’re a tenant and have contents cover with us, the landlord’s fixtures and fittings that you’re responsible for under the terms of your lease agreement are covered for loss or damage due to insured events for up to 10% of the contents sum insured amount.5 

We’ll cover your property for loss or damage caused by a flood or storm – including lightning, wind, hail and snow – and bushfire or accidental fire, as well as bushfire-related soot and smoke damage.3 

If you experience burglary, attempted theft or intentional damage at your insured property, we’ll cover loss or damage to your home’s structure, contents or both, depending on your policy.5  

Our home insurance policies cover damage or loss to your insured property caused by rioting, civil commotion and accidental explosion.5 

We’ll cover loss or damage to the insured property caused by impact,4 such as by falling power poles, trees or TV antennas.5 

We’ll cover loss or damage caused by escaping water – whether it happens suddenly and without warning or slowly over time and you couldn’t have reasonably been aware of it.6 

If an accident results in death, bodily injury, or damage to someone else’s property, we’ll cover up to $20 million of your legal liability.10 Cover may apply for accidents relating to your buildings, contents or both, depending on your policy. 

We’ll help cover the cost of demolishing, removing debris and related professional fees for engineers, architects and surveyors when a claim is accepted under your building or contents insurance – up to 20% of the sum insured amount.11 

Moving to a new property? If you have Contents cover with us, we’ll continue to cover your contents at your new permanent address under your existing policy for up to 14 days from the day you start your move.12 

If you’re a tenant and have contents cover with us, the landlord’s fixtures and fittings that you’re responsible for under the terms of your lease agreement are covered for loss or damage due to insured events for up to 10% of the contents sum insured amount.5 

Here’s what home insurance actually covers

Discover how home insurance works in Australia when it comes to water damage, burst pipes and plumbing failures. 

Optional covers for you-shaped home insurance

We get that you might need a bit more cover to suit your situation. That’s why, on top of our standard policy inclusions, we offer optional cover that you can request when you’re completing your home insurance quote. These will attract an additional premium.

Contents accidental loss or damage

Cover for accidental loss or damage to contents at your home and away from it.7

Buildings accidental damage

Cover for accidental damage to your home’s structures and permanently attached fixtures and fittings up to the amounts shown on your policy schedule for accidental damage to your buildings.7

Contents in commercial storage

Cover of up to $20,000 per claim if your contents – excluding jewellery – are lost or damaged due to the insured events of fire, earthquake, explosion, riot, storm, impact or intentional damage while in a commercial storage facility.7

Business items

Cover of up to $5,000 per incident for your work equipment, instruments and tools, at and away from your home, to help with the cost of repairing or replacing them if they are lost or damaged due to insured events.7

Lessee/tenant default and damage

If the occupancy cover type noted on your policy schedule is landlord, you can add cover for theft and intentional damage caused by your tenants – and the people they allow onto the property – and for loss of income if they default on their rent payments.7

Cover for accidental loss or damage to contents at your home and away from it.7

Cover for accidental damage to your home’s structures and permanently attached fixtures and fittings up to the amounts shown on your policy schedule for accidental damage to your buildings.7

Cover of up to $20,000 per claim if your contents – excluding jewellery – are lost or damaged due to the insured events of fire, earthquake, explosion, riot, storm, impact or intentional damage while in a commercial storage facility.7

Cover of up to $5,000 per incident for your work equipment, instruments and tools, at and away from your home, to help with the cost of repairing or replacing them if they are lost or damaged due to insured events.7

If the occupancy cover type noted on your policy schedule is landlord, you can add cover for theft and intentional damage caused by your tenants – and the people they allow onto the property – and for loss of income if they default on their rent payments.7

Mother and daughter in front of the house

How much is home insurance?

How much home insurance costs depends on a range of factors, including – but not limited to – the type of cover, the insured address, the size and age of your home, home protection systems you’ve installed, and your claims history. To find out how much your premium is likely to cost, you might like to start your home insurance quote with Youi. 

You can enter your home address and details into the Cotality Sum Sure calculator to estimate the cost of rebuilding your home – also known as your sum insured – before you get your home insurance quote.

A few things to keep in mind about insuring your home

Our home insurance expert Mervyn Hartley shares some key insights on insuring your home and contents: 

Understand the cost of rebuilding 

“When setting your building sum insured, keep in mind that the real estate value of your property isn’t necessarily the same. Your building sum insured is the current cost of replacing your buildings and doesn’t include the land value. When estimating the current cost to rebuild your home you may wish to use the Cotality home insurance sum insured calculator.” 

Keep your cover up to date 

“As things change around your house, your home insurance might need to as well. If you’re planning renovations, an extension or have added extra contents items to your home such as a new TV, it’s important to contact us. We can discuss your cover options and updating your sum insured to reflect these changes.” 

Check the limits on valuable items 

“When you’re calculating your contents cover, check your policy to see if there are any limits on valuable items, such as jewellery, which may not automatically be included in your sum insured. If you have specific belongings that exceed these limits, you may need to list them separately on your policy to ensure they are adequately covered if the unexpected happens.”

Home insurance for seniors

If you’re a retiree – or close to being one – you may be looking for homeowner insurance to suit your needs and your lifestyle. Our Contents insurance covers a wide range of personal belongings, including sporting & medical equipment, memorabilia collections, and motorised personal transportation devices.13 Our Building Insurance includes temporary emergency repairs and suitable temporary accommodation after an insured event, 24/7 claims lodgement, and more.8,9 Think of it as home insurance that’s designed to help you feel secure and comfortable in your golden years. 

Seniors home insurance

Contents insurance if you’re a renter

We hope it never happens to you, but if you ever walk through your door to find your laptop, camera, family heirloom or other prized belongings damaged or missing as a result of a burglary, contents insurance might cover the repairs or replacement.5 

Contents insurance for renters

Manage, make and monitor claims online

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Home insurance cover by state

Every Australian state and territory has something that makes it unique; similarly, home insurance can be different depending on where your home is located. 

New South Wales

While New South Wales is famous for its bustling capital city and stunning coastline, we know it’s not all harbourside mansions and inner-city terrace houses. New South Wales is a diverse place, made up of unique individuals and homes.  

In NSW, around 82%* of people who switched to Youi told us they saved an average of $267 per year* on their home insurance.

An image of Sydney harbour

Figures are based on feedback received from 5,483 Youi policy-holders residing in New South Wales who responded to an opt-in survey between 16 Jul 2025 and 15 Jul 2026. Survey results are based on information provided by new customers and have not been independently verified by Youi. Youi has not undertaken a comparison between surveyed customers' former product and its own. Survey results include customers who bought home insurance products. Premiums and savings are subject to rating and underwriting and individuals' own circumstances.

* Disclaimer

Queensland

While the homes in Queensland are known for their high ceilings and huge backyards, we know it’s not all charming Queenslanders and surf shacks. Queensland is a diverse place, made up of unique individuals and homes.

In Queensland, around 78%* of people who switched to Youi told us they saved an average of $240 per year* on their home insurance. 

An image of the Gold Coast coastline

Figures are based on feedback received from 4,038 Youi policy-holders residing in Queensland who responded to an opt-in survey between 16 Jul 2025 and 15 Jul 2026. Survey results are based on information provided by new customers and have not been independently verified by Youi. Youi has not undertaken a comparison between surveyed customers' former product and its own. Survey results include customers who bought home insurance products. Premiums and savings are subject to rating and underwriting and individuals' own circumstances.

* Disclaimer

Victoria

While Victoria is known as Australia’s arts and hipster hotspot, we know it’s not all chic inner-city apartments and converted warehouse lofts. Victoria is a diverse place, made up of unique individuals and homes.  

In Victoria, around 81%* of people who switched to Youi told us they saved an average of $255 per year* on their home insurance. 

An image of the Great Ocean Road

Figures are based on feedback received from 5,596 Youi policy-holders residing in Victoria who responded to an opt-in survey between 16 Jul 2025 and 15 Jul 2026. Survey results are based on information provided by new customers and have not been independently verified by Youi. Youi has not undertaken a comparison between surveyed customers' former product and its own. Survey results include customers who bought home insurance products. Premiums and savings are subject to rating and underwriting and individuals' own circumstances.

* Disclaimer

Western Australia

Although Western Australia is known for being Australia’s resource state, we know it’s not all mines, wines and coastal living. Western Australia is a diverse place, made up of unique individuals and their homes. In Western Australia, around 75%* of people who switched to Youi told us they saved an average of $235 per year* on their home insurance. 

The Elizabeth Quay Bridge in Perth

Figures are based on feedback received from 1,329 Youi policy-holders residing in Western Australia who responded to an opt-in survey between 16 Jul 2025 and 15 Jul 2026. Survey results are based on information provided by new customers and have not been independently verified by Youi. Youi has not undertaken a comparison between surveyed customers' former product and its own. Survey results include customers who bought home insurance products. Premiums and savings are subject to rating and underwriting and individuals' own circumstances.

* Disclaimer

South Australia

While South Australia is known for its beautiful historic architecture and heritage stone homes, we know it’s not all character cottages and sprawling villas. South Australia is a diverse place, made up of unique individuals and homes. 

In South Australia, around 82%* of people who switched to Youi told us they saved an average of $254 per year* on their home insurance. 

A vineyard at sunset in South Australia.

Figures are based on feedback received from 1,364 Youi policy-holders residing in South Australia who responded to an opt-in survey between 16 Jul 2025 and 15 Jul 2026. Survey results are based on information provided by new customers and have not been independently verified by Youi. Youi has not undertaken a comparison between surveyed customers' former product and its own. Survey results include customers who bought home insurance products. Premiums and savings are subject to rating and underwriting and individuals' own circumstances.

* Disclaimer

Australian Capital Territory

While the ACT is where Australia’s big decisions are made, we know it’s not all stately embassy properties and modern suburban builds. The ACT is a diverse place, made up of unique individuals and homes.  

In the ACT, around 81%* of people who switched to Youi told us they saved an average of $244 per year* on their home insurance. 

An image of Parliament House in Canberra.

Figures are based on feedback received from 396 Youi policy-holders residing in the ACT who responded to an opt-in survey between 16 Jul 2025 and 15 Jul 2026. Survey results are based on information provided by new customers and have not been independently verified by Youi. Youi has not undertaken a comparison between surveyed customers' former product and its own. Survey results include customers who bought home insurance products. Premiums and savings are subject to rating and underwriting and individuals' own circumstances.

* Disclaimer

Tasmania

Tasmania might be known as Australia’s natural wonderland, but we know it’s not all forest homes and eco living. Tasmania is a diverse place, made up of unique individuals and homes. 

In Tassie, around 77%* of people who switched to Youi told us they saved an average of $254 per year* on their home insurance. 

A road overlooking The Nut in Tasmania.

Figures are based on feedback received from 650 Youi policy-holders residing in Tasmania who responded to an opt-in survey between 16 Jul 2025 and 15 Jul 2026. Survey results are based on information provided by new customers and have not been independently verified by Youi. Youi has not undertaken a comparison between surveyed customers' former product and its own. Survey results include customers who bought home insurance products. Premiums and savings are subject to rating and underwriting and individuals' own circumstances.

* Disclaimer

Home insurance FAQs

Got questions about our home insurance? Find the answers here or give us a call.

The house insurance that’s right for you will depend on the type of home insurance coverage you want or need – for example, whether you want to cover your building, your contents or both. Or, whether you’re looking for landlord insurance, contents insurance for renters or insurance for a homeowner. 

To find out what different types of Youi home insurance might cost, consider starting a quote online. 

Yes, Youi offers Buildings Accidental Damage cover and Contents Accidental Loss or Damage cover as optional covers you can add to eligible Building insurance and Contents insurance policies. These will attract an additional premium.5 

This means you can expand your home insurance coverage to suit your circumstances, if you need to. 

At Youi, we give you the choice to add optional covers such as Contents Accidental Loss or Damage, which covers your contents anywhere you take them. See the PDS for full details.5 

 

You nominate the total sums insured for your buildings and contents, which are then covered for repair or replacement on a new-for-old basis up to the amounts.  

The amount/s will be listed on your home insurance policy schedule. For your buildings sum insured, you can get an estimate of what rebuilding your home would cost using the Cotality Sum Sure calculator to help you complete your home insurance quote.

If you have Youi Contents insurance, certain high-value belongings such as artwork are automatically covered up to $15,000 per item. If the item is worth more, you can list it with its specific replacement value.7

Jewellery isn’t automatically included in your Youi Contents cover. If any individual jewellery item, pair or set is worth more than $15,000, you’ll need to list its replacement value. For other jewellery valued at $15,000 or under, you can set a lump sum value for the total replacement value for all jewellery items (except for those already individually specified).5 

If you’ve selected cover for jewellery or specified high-value items, you may also wish to consider the optional cover Accidental Loss or Damage. This may provide cover if your items are accidentally lost or damaged, whether at or away from home.5 

Youi’s Building insurance covers the cost of temporary emergency repairs needed to make your home safe and secure – and prevent further damage – following an insured event.10 

If you have property insurance with Youi, you can make a claim – and track its progress – on our website or app anytime. Prefer to speak to someone to lodge your claim? Give us a call.


Making a home insurance claim with Youi is simple, thanks to our transparent 5-step claims process. Here’s what that process involves: 

  1. Lodge – Make a claim online 24/7 or by phone. 
  2. Assess – We’ll take a look at your claim and arrange an inspection if needed. 
  3. Action – If the claim is accepted, we’ll arrange a repair, replacement, or cash settlement. 
  4. Track – We’ll keep you posted with regular updates, and you can keep an eye on your claim progress via the online claims tracker. 
  5. Resolve – Once everything is settled, we’ll finalise your insurance claim. 

At Youi, when you make a home insurance claim and it’s accepted, you’ll be required to pay an excess. This will be the combined total of the basic excess, and any other applicable excess listed on your policy schedule.

Here’s a brief breakdown of the different types of excess that may apply: 

  • Basic excess – The first amount you must pay for every claim made under your home insurance policy. You may be able to choose your basic excess amount when setting up your policy. 
  • Additional excess – Sometimes we may require an additional excess to be paid in certain circumstances listed in your policy schedule. 
  • Delayed notification storm excess – An additional excess, listed on your policy schedule, may apply if a claim is made on your buildings policy under the insured event of storm more than 90 days after the incident occurred. 
  • Unoccupied excess – If at the time of the incident covered by your policy, the property has been unoccupied for more than 60 continuous days, an additional excess (listed on your policy schedule) will apply.

Our claims team will let you know what to provide. This could include: 

  • Your policy number 
  • A description of what happened, when and where 
  • The type and extent of the damage 
  • Details of anyone else who was involved  
  • Police Incident Number if the police were called.

At Youi, we make it our business to review all claims fairly and as quickly as possible.  

Once you’ve lodged your claim, we’ll let you know within 10 business days if we need any more information14 – and you can always track your claim’s progress in real time with our mobile app. 

 

Yes. After you’ve lodged an insurance claim with Youi, you can track its progress in real time with our mobile app or by using our online Claims Tracker.

Our home insurance policies normally renew automatically unless you choose to opt out. We’ll send your renewal offer to you about four weeks before your current home insurance policy ends and continue to debit the premium on the renewed policy using your payment details. To opt out, give us a call.

With Youi, you and your spouse or de facto partner can take out a home insurance policy together.

We even have an article you can read before starting your home insurance quote – home insurance considerations when moving in with a partner.

Helpful household guides

Explore our range of guides, explainers and articles to make the most of your Youi home insurance policy, with tips for storm, bushfire and flood preparation.

See what people are saying about Youi home insurance

Finding the right level of home insurance for you starts with understanding your needs. Here’s what people have been saying about us lately – it might help you decide which cover is the right choice for you.  

Excellent Youi Trustpilot star rating
Youi Insurance 5 star Trustpilot review
22 Jun 2026

Great savings,friendly staff give them…

Great savings,friendly staff give them a chance to help you save some money

Youi Insurance 5 star Trustpilot review
17 Jun 2026

Helpful & friendly

I rang to add to our home policy & the gentleman was so helpful & friendly. It was so nice to speak to someone interested & knowledgeable of the product.

Youi Insurance 5 star Trustpilot review
15 Apr 2026

Youi customer service for home and contents insurance

Customer service by Shell was top class, friendly and efficient. Explained everything clearly, answered my questions well and made the quote and new policy process easy. Saved me some cash on the comparison with my previous insurer for home and contents. Car insurance with them too in February was best price and customer service.

Youi Insurance 5 star Trustpilot review
08 Apr 2026

5 stars for me

I changed home insurance companies and have saved $1000 a year!!!!! The staff were very good and patient and friendly

Disclaimers

Home Insurance issued by Youi Pty Ltd. Consider the Home PDS and TMD to decide if this product is right for you.

1 Where we arrange, authorise and pay a service provider for repairs, we will guarantee the quality of the repairs for as long as you are the owner of the insured property. The guarantee includes the rectification of any defects caused by poor workmanship, or faulty materials, related to these repairs. Some exclusions apply. See the PDS for full details.  

2 If you, your spouse or de facto claim for the same incident on more than one Youi policy, for a single event occurring at the same address and time, only one excess is payable. The excess will be the highest excess payable.  

3 Where you have increased your sum insured or reduced your excess within 72 hours of a flood, storm, hail or bushfire occurring, cover will be limited to the amount that was effective prior to the change. Loss, damage or legal liability caused by flood, storm, hail or bushfire during the first 72 hours of your policy first being purchased is excluded unless certain conditions apply. Exclusions and limits may apply. For full details, see the PDS, TMD and your policy schedule.  

4 Limitations and exclusions apply and there are waiting periods or additional fees for certain types of cover. Full details are in the PDS and TMD, which we recommend you consider before making any decisions regarding our products. 

5 Exclusions and/or limits apply. See the PDS for full details.  

6 Cover available for loss or damage to the insured property caused by escaping water that occurred suddenly and without warning, or slowly over a period of time and you could not reasonably have been aware of it. Exclusions and limits apply. See the PDS for full details. 

7 There are certain exclusions to the definition of “building/s” and “contents”. For full details, see the PDS.  

8 For owner occupied homes, we will pay the actual cost you incur for temporary accommodation for up to 12 months if you cannot live at the premises after an insured event for which a claim is accepted under your building policy. The most we will pay for each claim is 10% of the buildings sum insured. Exclusions and limits apply. See the PDS for full details. 

9 Where a claim is accepted under your building policy, we will cover the cost of temporary emergency repairs needed to prevent further loss or damage and make your buildings safe and secure. Exclusions apply. 

10 Legal liability cover under your building policy includes your legal liability arising from an accident that occurs at the insured premises during the term of the policy and if the accident arises in connection with you owning the premises. Your contents policy includes your legal liability arising from an accident that occurs anywhere in Australia during the term of the policy which arises in relation to you or your contents and does not arise in connection with you owning a building. Exclusions and limits apply. See the PDS for full details.  

11 We will cover the cost of demolishing and removing buildings and/or contents debris (depending on whether you have buildings and/or contents cover) from the premises, and related professional fees for an engineer, architect or surveyor when a claim is accepted, up to 20% of the building and/or contents sum insured. Exclusions and limits apply. See the PDS for full details.  

12 To continue cover for the contents after 14 days from the day you start your move to the new permanent address, you will need to take out a new policy for the new permanent address.  

13 Exclusions, limits, terms and conditions apply. See the PDS for full details. 

14 Source: Insurance Council of Australia – General Insurance Code of Practice, October 2023