Home Insurance ACT
Ah, the ACT. While it’s known as the place where Australia’s big decisions are made, we know it’s not all bureaucrats and government buildings. The ACT is a diverse place, made up of unique individuals and their homes.
ACT, we’re here to listen.
At Youi, we’ll treat you like an individual. We won’t make assumptions about you. Instead, we’ll take the time to listen and get to know you – to what matters most about your home, and how you spend your time there. It’s how we could help you save on your home and contents insurance. Simple.
For home insurance that understands your ACT way of life, talk to us.
Building & Contents Insurance
Protect your house or apartment and belongings with cover for theft, fire, earthquakes, floods and storms.
Building Insurance
Protect your house or apartment with cover for theft, fire, earthquakes, floods and storms.
Contents Insurance
Protect your belongings with our contents insurance, designed to cover the things that matter most to you.
Landlord Insurance
Protect your investment property against extreme weather events and loss of rent with our landlord insurance.
ACT home insurance customers switched and saved.*
How much did they save?
An average of $253 per year*
In fact, ACT customers told us
they saved $60,900*
More awards, ACT? Now you’re just embarrassing us.
Well. You’ve done it again ACT. You’ve made us 2021 winners for the Home Insurance category with Mozo People’s Choice Awards where we took out top honours in Excellent Customer Service, Excellent Claims Experience and Most Recommended Home Insurer. Not to mention the experts at Canstar, who rated us as winners of the Most Satisfied Customers for Home Insurance in Australia.
2022 Insurer of the Year
Finder
2023 Most Satisfied Customers - Australia
Finder
2021 Excellent Customer Service
Mozo
We’re committed to the ACT.
When you deal with Youi, you can be confident that we’ll go above and beyond to provide you with great service.
Make a claim anytime.
From the moment you need us until you're back in your home, our claims advisors are here to help.
Track your claim online.
Our Claims Tracker helps you stay up to date with the status of your claim anytime, anywhere, so you’ll always know what’s happening.
Lodge through the app.
With the Youi app, you’ll be able to lodge your claim easily from anywhere, all from the palm of your hand.
We’re there when you need us, ACT.
If trouble ever strikes at home, Youi’s 24/7 claims team will always be just a phone call away.
From a late-night tap leak, to the big weather events that can strike, we know that your claim is your emergency. So call us any time on 13 9684, and we’ll help you get sorted.
Subject to limitations and exclusions. See the PDS for details.
Automatically included with Building cover.
- Theft
- Fire
- Earthquake
- Explosion
- Escaping Water
- Emergency Repairs
- Temporary Accommodation
- Counselling Services
What people are saying
4.7 / 5 from over 18,309 reviews.
Very helpful and listened
Very helpful and listened. Quick efficient service. The best customer service l have experienced in a long time
Worth the call to discuss renewal.
Very competent friendly staff with time to review renewals. Definitely was able to do a better price and discuss. Highly recommend to phone and discuss your policy at renewal time.
Lee was personable and easy to talk to
Lee was personable and easy to talk to. He answered all my questions and offered a very good quote. Excellent excellent customer service at a very high level.
Youi Staff Excellence
My Youi recent interactions have been a truly helpful experience. The staff have been so helpful and engaging, I had numerous considerations and things were addressed and discussed comprehensively. I recommend Youi if you are needing good insurance cover.
First claim ever against home content…
First claim ever against home content insurance. My claims manager, Taylor, was fantastic guiding me through the entire claim process. My claim was successfully completed in a short timeframe. I was totally satisfied by the excellent service from start to finish.
Wonderful Care and Assistance
I was lucky enough to speak to Greg today. Was so helpful and went above and beyond with his care not just for my enquiry but also checking in on me. Recommend Youi to everyone.
Always a friendly voice
Always a friendly voice and a beautiful greeting. Always willing to go above and beyond to help. The follow up is great and the end results awesome.
Helpful, friendly & professional service.
I received helpful, friendly & professional service. All information & answers to my questions were made clear & easy to understand. Very happy.
Emylie knows how to treat people respectfully
Emylie made my Youi experience a joy. She is very patient, friendly, helpful and has a smile in her voice. She shows compassion and understanding, and it shows that she is passionate about her job making the best effort to give great customer service. Emylie listened well and showed genuine interest in me as a person. She gave me time and didn't rush me.
Great customer service
The whole process was very easy and efficient. I was kept informed the whole way. My claim was approved and resolved within 3 weeks of lodging. The staff were friendly and a pleasure to deal with. I would recommend YOUI to anyone
Great customer service
Today I needed a Home Insurance cover. Got a quote online, Youi team reached out to me not long after that. This chick I spoke to, her name is Kamaia from the GC. She was a absolute GEM. My experience with Kamaia was simple, easy to communicate with, great listener and understood what I needed. Has such a great attitude, and was happy to help me get my policy. So, Thank you Kamaia