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NSW Home Insurance

It's home insurance
/ for individuals in NSW

New South Wales, we’re here to listen.

Ah, New South Wales. While it’s got a reputation for having some of the heftiest house prices in the country, we know it’s not all quaint terrace houses and Harbourside mansions. New South Wales is a diverse place, made up of unique individuals and their homes.

That’s why, at Youi, we’ll treat you like an individual. We won’t make assumptions about you. Instead, we’ll take the time to listen and get to know you – to what matters most about your home, and how you spend your time there. It’s how we could help you save on your home and contents insurance. Simple.

For home insurance that understands your New South Wales way of life, talk to us.

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New South Wales home insurance customers switched and saved.*

It’s true. Around 75% of people in New South Wales who switched to Youi told us they saved on their home insurance.

How much did they save?


An average of $204 per year*

In fact, New South Wales customers told us they saved more than $568,000*

And the winner for home insurance is…

Huge thanks to the thousands of Australians who voted for us in the home category for Mozo’s People’s Choice awards, making us the 2020 winners for Customer Service and Outstanding Customer Satisfaction, on top of already being 2019 winners for Excellent Claims Experience. Cheers Australia, we’re glad you’re enjoying your time with us.

We’re committed to New South Wales.

When you deal with Youi, you can be confident that we’ll go above and beyond to provide you with great service. Here are some stats to prove it.

  • *Data based on Youi customer service feedback and internal data collection accurate as at 15 April 2020; claims turnaround time is an average figure only.
  • ^Internal data sources show that since 1 March 2019 more than 13,000 customers have accessed the Claims Tracker.

We’re there when you need us, New South Wales.

If trouble ever strikes at home, Youi’s 24/7 claims team will always be just a phone call away.

From a late-night tap leak, to the big weather events that can strike, we know that your claim is your emergency. So call us any time on 13 9684, and we’ll help you get sorted.

  • *Subject to limitations and exclusions. See the PDS for details.

Automatically included with Building cover.

  • Theft
  • Fire
  • Earthquake
  • Explosion
  • Escaping Water
  • Emergency Repairs
  • Temporary Accommodation
  • Counselling Services
  • *Subject to limitations and exclusions. See the PDS for details.

What our home insurance customers think.

We're only human, but we're always working on improving our products and services - that's what our Wall is for. This is where we come to read your comments and feedback, and to see where we're hitting the mark, and where we're missing it. Share your Youi experience with us on the wall so we can make your next one even better.