VIC Home Insurance
It's home insurance
/ for individuals in VIC
Victoria, we're here to listen.
Ah, Victoria. While it’s known as Australia’s metro hipster hotspot, we know it’s not all inner-city apartments and red-brick townhouses. Victoria is a diverse place, made up of unique individuals and their homes.
That’s why, at Youi, we’ll treat you like an individual. We won’t make assumptions about you. Instead, we’ll take the time to listen and get to know you – to what matters most about your home, and how you spend your time there. It’s how we could help you save on your home and contents insurance. Simple.
For home insurance that understands your Victorian way of life, talk to us.
Building & Contents Insurance
Victorian home insurance customers switched and saved.*
It’s true. Around 79% of people in Victoria who switched to Youi told us they saved on their home insurance.
How much did they save?
An average of $194 per year*
In fact, Victorian customers told us they saved more than $686,000*
More awards? Now you’re just embarrassing us.
We’re proud to continue our winning form in 2021. Thanks to the experts at Canstar who’ve recognised us as winners of the Most Satisfied Customers for Home Insurance in Australia. Thanks also to everyone who voted for us in the Mozo People’s Choice Awards where we took out top honours in Excellent Customer Service, Excellent Claims Experience and Most Recommended Home Insurer.
Most Satisfied Customers
Excellent Customer Service
Excellent Claims Experience
We’re committed to Victoria.
When you deal with Youi, you can be confident that we’ll go above and beyond to provide you with great service. Here are some stats to prove it.
/ Call pick-up*
/ Claims satisfaction*
/ Customers used claims tracker^
- *Data based on Youi customer service feedback and internal data collection accurate as at 15 April 2020; claims turnaround time is an average figure only.
- ^Internal data sources show that since 1 March 2019 more than 13,000 customers have accessed the Claims Tracker.
We’re there when you need us, Victoria.
If trouble ever strikes at home, Youi’s 24/7 claims team will always be just a phone call away.
From a late-night tap leak, to the big weather events that can strike, we know that your claim is your emergency. So call us any time on 13 9684, and we’ll help you get sorted.
- *Subject to limitations and exclusions. See the PDS for details.
Automatically included with Building cover.
- Escaping Water
- Emergency Repairs
- Temporary Accommodation
- Counselling Services
Customers’ thoughts on our insurance.
YouiWall™View all the comments
We're only human, but we're always working on improving our products and services - that's what our Wall is for. This is where we come to read your comments and feedback, and to see where we're hitting the mark, and where we're missing it. Share your Youi experience with us on the wall so we can make your next one even better.