Car insurance updates

Increase of cancellation fee from $22 to $30 (inclusive of GST).

Update to how you can add or remove an Authorised Person to your policy and what they are able to do on your behalf.

Insertion of blocked drainage systems exclusion. 

What is not covered? 

Damage caused by, resulting or arising from water entering the car due to it having blocked drainage systems; including sunroof drainage tubes. 

Keys exclusion extended to keys left in lock boxes or similar devices. 

What is not covered? 

Theft or attempted theft: 

• if the ignition keys were left near the car whilst it was unattended (including when left in a lock box or similar device);

Extension of the maximum hire car benefit from 14 days to 21 days. 

What is covered? 

The hire car benefit will cease from the time the first of the following occurs: 

• after a total hire period of 21 days; 
• 1 business day after we pay your claim for a total loss; 
• when the car is returned to you following repair; or 
• when the car is returned to you when it is recovered undamaged.

Extension of the maximum hire car benefit from 14 days to 21 days. 

What is covered? 

The hire car benefit will cease from the time the first of the following occurs: 

• after a total hire period of 21 days; 
• 1 business day after we pay your claim for a total loss; or 
• when the car is returned to you following repair.

Removed: the Choice of Repairer option is no longer available.

Update to how you can add or remove an Authorised Person to your claim and what they are able to do on your behalf.

With the Choice of Repairer option no longer being available, this section has been updated to better explain the repair process.

Use of genuine new non-mechanical parts limited to cars less than three years old (not the manufacturer’s warranty period). 

Parts used in repair 

Where we authorise repairs, a combination of original manufacturer, used or other fit for purpose replacement parts can be used.

When it comes to any non-mechanical parts required for the repair of your car, please note: 

• If the car is less than 3 years old, we use genuine new parts where available. If genuine new parts are not available, we use quality recycled parts. 
• If the car is more than 3 years old, we use parts consistent with the age and condition of the car, provided it
  – preserves or improves the safety and structural integrity of the car; 
  – does not adversely affect the way your car looks after it has been repaired; and 
  – complies with the manufacturer’s specifications and applicable Australian design rules.