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Car Design and Distribution Obligations

Car insurance updates

We’ve been busy making updates to our car insurance cover to help make things a little clearer for you.

Read the car insurance PDS

See what's changed

This table is a guide and lists the main changes to the Car Insurance Product Disclosure Statement (PDS). The information in the table does not replace or vary our PDS so please read the entire PDS for details of features and benefits and to ensure that this product is right for you.

PDS section Page # Update type Change in the PDS
Important Information 4 - 11
Cancelling your policy 4 Benefit Cancellation fee reduced to $22, with clarity on when this will apply.
What if I have a complaint? 5 Clarification Updated details regarding our complaints process.
Your duty of disclosure / When answering our questions 6 Clarification The Duty of Disclosure has been replaced with the duty of an insured “to take reasonable care not to make a misrepresentation when answering our questions”.
Your responsibilities 6 - 7 Clarification Improved transparency with expanded section on the requirement to maintain a valid email address.
7 Clarification Responsibility to ‘Maintain the car in a roadworthy condition’ has been changed to ’Keep the car and unbraked trailer in good and safe condition’.
What do these words mean 9 Reduction Earthquake: definition changed, no longer includes landslip.
10 Clarification Roadworthy: updated to clarify compliance with the roadworthy requirements of the state in which a car or trailer is being used.
10 Clarification You / your / yours: removed reference to "employee/s and household member/s or any person acting for the policyholder, business or for a household member".
Accessories and modifications 11 Clarification How to include accessories and modifications in the market value or agreed value.
About your cover 11 - 22
Theft 12 Clarification Examples provided for what "reasonable precautions" are required when the car is being test driven.
Legal Liability 12 Reduction Legal Liability includes cover for the driver of the insured car and substitute car; cover while driving any uninsured car has been removed.
Personal Transport 13 Benefit New cover for the reimbursement for personal transport costs up to $100 after an insured event.
Hire Car 13, 14 and 19 Clarification Updated to clarify what type of hire car is provided in various circumstances.
13, 14 and 19 Clarification Confirmation of running costs that are not covered.
13 , 14 and 19 Reduction Extended exclusion to also exclude hire cars used for paid delivery services.
Uninsured Third Party 14 Clarification Clarified information required about a third party.
Unbraked Trailer 15 Benefit Previously Optional Cover, now automatically included as Extra Cover in Comprehensive and Third Party Fire and Theft policies.
15 Reduction Cover reduction from $2,500 to $1,500.
15 Reduction No longer available for Third Party Property Only policies.
Temporary Replacement Cover 16 Benefit Previously Immediate Replacement Car cover; includes cover for when the car is given away.
Counselling Services 16 Benefit Removed 6-month limit to commence counselling.
Funeral Expenses 16 Benefit New Extra Cover for Comprehensive policies; includes up to $5,000 for funeral expenses as a result of an accident.
Maritime Liability - Reduction No longer available.
Business Items (optional) 19 Clarification Increased cover limits to $400 per item and $2000 in total per claim.
19 Reduction No longer available for Third Party Property Only policies.
Choice of Repairer (optional) 20 Clarification Additional information about how we assess and approve repairs for your choice of repairer.
General exclusions 21 Clarification Exclusion relating to poor or faulty design specifications, material, planning or workmanship, or a defect have been updated to improve transparency.
Claiming 23 - 28
Authorised persons on your claim 23 Clarification Updated section describing (1) how to add an authorised person and (2) conflict of interest.
How we settle your claim 24 - 27 Clarification Updated section providing clarity on how we settle claims.
How we settle your claim – New car replacement 27 Benefit Removed the 500km limit for when the car is purchased, and the 40,000km limit for when the incident occurs.
27 Reduction For demonstrator cars, the 24-month replacement period now applies from when the dealer first registered the car, rather than when it was first registered by you or a listed driver.
Excess 27 - 28 Clarification Clarification of how and when an excess applies.
Actions of others 28 Benefit New section describing circumstances where cover may not be limited by the actions of other people.