Car insurance updates
We’ve been busy making updates to our car insurance cover to help make things a little clearer for you.
See what's changed
This table is a guide and lists the main changes to the Car Insurance Product Disclosure Statement (PDS). The information in the table does not replace or vary our PDS so please read the entire PDS for details of features and benefits and to ensure that this product is right for you.
| PDS section | Page # | Update type | Change in the PDS | PDS Effective Date |
|---|---|---|---|---|
| Important Information | 4 - 11 | |||
| Cancelling your policy | 4 | Benefit | Cancellation fee reduced to $22, with clarity on when this will apply. | 05 Apr 2021 |
| What if I have a complaint? | 5 | Clarification | Updated details regarding our complaints process. | 04 Sep 2021 |
| Your duty of disclosure / When answering our questions | 6 | Clarification | The Duty of Disclosure has been replaced with the duty of an insured “to take reasonable care not to make a misrepresentation when answering our questions”. | 05 Apr 2021 |
| Your responsibilities | 6 - 7 | Clarification | Improved transparency with expanded section on the requirement to maintain a valid email address. | 05 Apr 2021 |
| 7 | Clarification | Responsibility to ‘Maintain the car in a roadworthy condition’ has been changed to ’Keep the car and unbraked trailer in good and safe condition’. | 05 Apr 2021 | |
| What do these words mean | 9 | Reduction | Earthquake: definition changed, no longer includes landslip. | 05 Apr 2021 |
| 10 | Clarification | Roadworthy: updated to clarify compliance with the roadworthy requirements of the state in which a car or trailer is being used. | 04 Sep 2021 | |
| 10 | Clarification | You / your / yours: removed reference to "employee/s and household member/s or any person acting for the policyholder, business or for a household member". | 05 Apr 2021 | |
| Accessories and modifications | 11 | Clarification | How to include accessories and modifications in the market value or agreed value. | 05 Apr 2021 |
| About your cover | 11 - 22 | |||
| Theft | 12 | Clarification | Examples provided for what "reasonable precautions" are required when the car is being test driven. | 05 Apr 2021 |
| Legal Liability | 12 | Reduction | Legal Liability includes cover for the driver of the insured car and substitute car; cover while driving any uninsured car has been removed. | 05 Apr 2021 |
| Personal Transport | 13 | Benefit | New cover for the reimbursement for personal transport costs up to $100 after an insured event. | 05 Apr 2021 |
| Hire Car | 13, 14 and 19 | Clarification | Updated to clarify what type of hire car is provided in various circumstances. | 05 Apr 2021 |
| 13, 14 and 19 | Clarification | Confirmation of running costs that are not covered. | 05 Apr 2021 | |
| 13 , 14 and 19 | Reduction | Extended exclusion to also exclude hire cars used for paid delivery services. | 04 Sep 2021 | |
| Uninsured Third Party | 14 | Clarification | Clarified information required about a third party. | 05 Apr 2021 |
| Unbraked Trailer | 15 | Benefit | Previously Optional Cover, now automatically included as Extra Cover in Comprehensive and Third Party Fire and Theft policies. | 05 Apr 2021 |
| 15 | Reduction | Cover reduction from $2,500 to $1,500. | 05 Apr 2021 | |
| 15 | Reduction | No longer available for Third Party Property Only policies. | 05 Apr 2021 | |
| Temporary Replacement Cover | 16 | Benefit | Previously Immediate Replacement Car cover; includes cover for when the car is given away. | 05 Apr 2021 |
| Counselling Services | 16 | Benefit | Removed 6-month limit to commence counselling. | 05 Apr 2021 |
| Funeral Expenses | 16 | Benefit | New Extra Cover for Comprehensive policies; includes up to $5,000 for funeral expenses as a result of an accident. | 05 Apr 2021 |
| Maritime Liability | - | Reduction | No longer available. | 05 Apr 2021 |
| Business Items (optional) | 19 | Clarification | Increased cover limits to $400 per item and $2000 in total per claim. | 04 Sep 2021 |
| 19 | Reduction | No longer available for Third Party Property Only policies. | 05 Apr 2021 | |
| Choice of Repairer (optional) | 20 | Clarification | Additional information about how we assess and approve repairs for your choice of repairer. | 05 Apr 2021 |
| General exclusions | 21 | Clarification | Exclusion relating to poor or faulty design specifications, material, planning or workmanship, or a defect have been updated to improve transparency. | 05 Apr 2021 |
| Claiming | 23 - 28 | |||
| Authorised persons on your claim | 23 | Clarification | Updated section describing (1) how to add an authorised person and (2) conflict of interest. | 05 Apr 2021 |
| How we settle your claim | 24 - 27 | Clarification | Updated section providing clarity on how we settle claims. | 05 Apr 2021 |
| How we settle your claim – New car replacement | 27 | Benefit | Removed the 500km limit for when the car is purchased, and the 40,000km limit for when the incident occurs. | 04 Sep 2021 |
| 27 | Reduction | For demonstrator cars, the 24-month replacement period now applies from when the dealer first registered the car, rather than when it was first registered by you or a listed driver. | 04 Sep 2021 | |
| Excess | 27 - 28 | Clarification | Clarification of how and when an excess applies. | 05 Apr 2021 |
| Actions of others | 28 | Benefit | New section describing circumstances where cover may not be limited by the actions of other people. | 05 Apr 2021 |