Caravan and Trailer Design and Distribution Obligations

Caravan and Trailer insurance updates

We’ve been busy making updates to our caravan and trailer insurance cover to help make things a little clearer for you.

Read the Caravan and Trailer insurance PDS

See what's changed

This table is a guide and lists the main changes to the Caravan and Trailer Insurance Product Disclosure Statement (PDS). The information in the table does not replace or vary our PDS so please read the entire PDS for details of features and benefits and to ensure that this product is right for you.

PDS sectionPage #Update typeChange in the PDS
Important information4 - 11
Cancelling your policy4BenefitCancellation fee reduced to $22, with clarity on when this will apply.
What if I have a complaint?5ClarificationUpdated details regarding our complaints process.
Your duty of disclosure / When answering our questions6ClarificationThe Duty of Disclosure has been replaced with the duty of an insured “to take reasonable care not to make a misrepresentation when answering our questions”.
Your responsibilities6 - 7ClarificationImproved transparency with expanded section on the requirement to maintain a valid email address.
7ClarificationResponsibility to ‘Keep the caravan or trailer in a roadworthy condition’ has been changed to ‘Keep the caravan or trailer in a good and safe condition’.
What do these words mean?8 - 10
Accessories8ClarificationUpdated definition to include solar panels and tv antenna and removed it as an extra cover.
Earthquake9ReductionEarthquake definition changed, no longer includes landslip.
Roadworthy10ClarificationUpdated to clarify compliance with the roadworthy requirements of the state in which a caravan or trailer is being used.
You / your / yours10ClarificationRemoved reference to "employee/s and household member/s or any person acting for the policyholder, business or for a household member".
Insured value11ClarificationDefinition of the insured value and how to select the insured value.
About your cover12 - 19
Theft12ClarificationExamples provided for what "reasonable precautions" are required when the caravan or trailer is being test driven.
Locks and Keys13BenefitCover has been changed to $1,000 after excess.
Contents Inside the Caravan14BenefitIncreased total limit to $1000 and removed $150 item limit.
Temporary Replacement Cover14BenefitNew Extra Cover for temporary replacement cover when you sell or give away the caravan or trailer and replace it with another one.
Counselling Services15BenefitRemoved 6-month limit to commence counselling.
Maritime Liability-ReductionNo longer available.
Annex (optional)15ClarificationReplaced the 10 year exclusion with a functional condition requirement.
Caravan Contents Upgrade (optional)15ReductionIf this Optional Cover is added to your policy, it replaces Extra Cover: Contents Inside the Caravan.
15ClarificationRemoved the requirement for contents to be in the caravan or annex.
General exclusions17ClarificationExclusion relating to poor or faulty design specifications, material, planning or workmanship, or a defect have been updated to improve transparency.
Claiming19 - 24
Authorised persons on your claim19ClarificationUpdated section describing (1) how to add an authorised person and (2) conflict of interest.
How we settle your claim21 - 23ClarificationUpdated section providing clarity on how we settle claims.
Excess23ClarificationClarification of how and when an excess applies.
Actions of others23BenefitNew section describing circumstances where cover may not be limited by the actions of other people.