Home insurance updates

We’ve been busy making updates to our home insurance cover to help make things a little clearer for you.

See what's changed

This table is a guide and lists the main changes to the Home Insurance Product Disclosure Statement (PDS). The information in the table does not replace or vary our PDS so please read the entire PDS for details of features and benefits and to ensure that this product is right for you. You can also read our Contents Key Fact Sheet (KFS) or Buildings Key Fact Sheet (KFS) that set out some of the events covered and not covered by Youi buildings and contents insurance policies.

Covered
Optional
Not covered
PDS sectionBuildingsContentsPage #Update typeChange in the PDSPDS Effective Date
Important information4 - 12
Cancelling your policy4BenefitCancellation fee reduced to $22, with clarity on when this will apply.05 Apr 2021
What if I have a complaint?5ClarificationUpdated details regarding our complaints process.04 Sep 2021
Your duty of disclosure / When answering our questions6ClarificationThe Duty of Disclosure has been replaced with the duty of an insured “to take reasonable care not to make a misrepresentation when answering our questions”.05 Apr 2021
Your responsibilities6 - 8ClarificationImproved transparency with expanded section on the requirement to maintain a valid email address.05 Apr 2021
8ClarificationResponsibility to take "Take reasonable precautions" has been changed to a responsibility to "Take care of the insured property".05 Apr 2021
What do these words mean?9 - 11
Business item/s9ClarificationUpdated for clarification that business items do not mean your home office equipment.04 Sep 2021
Home office equipment10ClarificationNew definition included and clarification that your contents includes home office equipment.04 Sep 2021
Storm surge11ClarificationNew definition included.04 Sep 2021
You / your / yours11ClarificationAn updated definition to remove “any person acting for the policyholder or for a householder member”'.05 Apr 2021
About your cover13 - 30
Fire13BenefitIncreased cover for soot or smoke.04 Sep 2021
Earthquake14ReductionLandslip only covered within 72 hours of earthquake.05 Apr 2021
Escaping Water15BenefitThe $7,500 limit for slow leaks has been removed.05 Apr 2021
Impact16ClarificationUpdated to confirm what is and what is not covered.05 Apr 2021
Animal Damage16BenefitThis is a new Insured Event, covered up to sum insured.05 Apr 2021
Legal Liability18ClarificationExclusion relating to renovations clarified with examples.05 Apr 2021
Temporary Accommodation: Insured Events18BenefitIncreased pet accommodation limit to $3,000.05 Apr 2021
19BenefitUp to 1 month for temporary accommodation cover for a policyholder who is renting.05 Apr 2021
Storage of Undamaged Contents20BenefitThis is new Extra Cover for up to 10% of contents sum insured.05 Apr 2021
Locks and Keys21BenefitIncreased locks cover limit to $1,000 and reduced excess of $100.05 Apr 2021
Clean Up and Professional fees - Contents21BenefitThis is new Extra Cover for up to 20% of sum insured cover for removal of contents debris.05 Apr 2021
Contents Outside22BenefitIncreased limit for contents outside to 10% of sum insured, up to $20,000.05 Apr 2021
Cover While You Move22BenefitCover provided at any new permanent address.05 Apr 2021
Food Spoilage23BenefitRemoved excess for food spoilage.05 Apr 2021
Damage From Injury or Incident23BenefitThis is new Extra Cover for up to $10,000.05 Apr 2021
Vehicle Spare Parts and Accessories23BenefitThis is a new Extra Cover for up to $500.05 Apr 2021
Uninstalled Buildings Fixtures, Fittings and Materials24BenefitThis is a new Extra Cover for up to $1,000.05 Apr 2021
Counselling Services24BenefitRemoved 6-month limit to commence counselling.05 Apr 2021
Guests' Contents24BenefitThis is a new Extra Cover for up to $1,000.05 Apr 2021
Lessee/Tenant Default and Damage26ReductionLimit Rental Arrears cover to 2 weeks for periodic leases for absconding, default, or death of the tenant.05 Apr 2021
Fixtures and Fittings Upgrade-BenefitPreviously an Optional Cover, now automatically included. Contents sum insured adjusted accordingly with renewals for existing customers who had the Optional Cover.05 Apr 2021
General exclusions28ClarificationThe exclusion relating to the buildings not being compliant with the building codes in place at time of construction has been updated for transparency.05 Apr 2021
28ClarificationExclusions relating to poor or faulty design specifications, material, planning or workmanship, or a defect have been updated to improve transparency.05 Apr 2021
-BenefitRemoval of exclusion for occupancy by more than 3 unrelated people at the premises.05 Apr 2021
28ReductionA new exclusion for professional, expert, legal, consulting or valuations costs incurred without our prior written consent.05 Apr 2021
28ReductionA new exclusion for water-facing retaining walls and sea walls.05 Apr 2021
29ClarificationA new exclusion to clarify that we only cover 50% of dividing fences.04 Sep 2021
29ReductionA new exclusion relating to tree works.04 Sep 2021
Claiming30 - 35
Authorised persons on your claim30ClarificationUpdated section describing (1) how to add an authorised person and (2) conflict of interest.05 Apr 2021
How we settle your claim31 - 33ClarificationUpdated section providing clarity on how we settle claims.05 Apr 2021
32ClarificationClarity on which Extra Covers are paid in addition to or within policy limits.05 Apr 2021
Matching materials33 - 34ClarificationAn expanded section noting examples of when we will pay extra to create a uniform appearance for undamaged areas of the buildings or contents.05 Apr 2021
Excess34 - 35ClarificationClarification of how and when an excess applies.05 Apr 2021
Unoccupied excess35BenefitWhere the premises are unoccupied for more than 60 days, an additional excess will be applied. This additional excess replaces the current exclusion for unoccupied premises.05 Apr 2021
Actions of others35BenefitNew section describing circumstances where cover may not be limited by the actions of other people.05 Apr 2021