Home Design and Distribution Obligations

Home insurance updates

We’ve been busy making updates to our home insurance cover to help make things a little clearer for you.

Read the home insurance PDS

See what's changed

This table is a guide and lists the main changes to the Home Insurance Product Disclosure Statement (PDS). The information in the table does not replace or vary our PDS so please read the entire PDS for details of features and benefits and to ensure that this product is right for you. You can also read our Contents Key Fact Sheet (KFS) or Buildings Key Fact Sheet (KFS) that set out some of the events covered and not covered by Youi buildings and contents insurance policies.

Covered Optional Not covered
PDS sectionBuildingsContentsPage #Update typeChange in the PDS
Important information4 - 12
Cancelling your policyCoveredCovered4BenefitCancellation fee reduced to $22, with clarity on when this will apply.
What if I have a complaint?CoveredCovered5ClarificationUpdated details regarding our complaints process.
Your duty of disclosure / When answering our questionsCoveredCovered6ClarificationThe Duty of Disclosure has been replaced with the duty of an insured “to take reasonable care not to make a misrepresentation when answering our questions”.
Your responsibilitiesCoveredCovered6 - 8ClarificationImproved transparency with expanded section on the requirement to maintain a valid email address.
CoveredCovered8ClarificationResponsibility to take "Take reasonable precautions" has been changed to a responsibility to "Take care of the insured property".
What do these words mean?9 - 11
Business item/sNotCoveredOptional9ClarificationUpdated for clarification that business items do not mean your home office equipment.
Home office equipmentNotCoveredCovered10ClarificationNew definition included and clarification that your contents includes home office equipment.
Storm surgeCoveredCovered11ClarificationNew definition included.
You / your / yoursCoveredCovered11ClarificationAn updated definition to remove “any person acting for the policyholder or for a householder member”'.
About your cover13 - 30
FireCoveredCovered13BenefitIncreased cover for soot or smoke.
EarthquakeCoveredCovered14ReductionLandslip only covered within 72 hours of earthquake.
Escaping WaterCoveredCovered15BenefitThe $7,500 limit for slow leaks has been removed.
ImpactCoveredCovered16ClarificationUpdated to confirm what is and what is not covered.
Animal DamageCoveredCovered16BenefitThis is a new Insured Event, covered up to sum insured.
Legal LiabilityCoveredCovered18ClarificationExclusion relating to renovations clarified with examples.
Temporary Accommodation: Insured EventsCoveredCovered18BenefitIncreased pet accommodation limit to $3,000.
CoveredCovered19BenefitUp to 1 month for temporary accommodation cover for a policyholder who is renting.
Storage of Undamaged ContentsNotCoveredCovered20BenefitThis is new Extra Cover for up to 10% of contents sum insured.
Locks and KeysCoveredCovered21BenefitIncreased locks cover limit to $1,000 and reduced excess of $100.
Clean Up and Professional fees - ContentsNotCoveredCovered21BenefitThis is new Extra Cover for up to 20% of sum insured cover for removal of contents debris.
Contents OutsideNotCoveredCovered22BenefitIncreased limit for contents outside to 10% of sum insured, up to $20,000.
Cover While You MoveNotCoveredCovered22BenefitCover provided at any new permanent address.
Food SpoilageNotCoveredCovered23BenefitRemoved excess for food spoilage.
Damage From Injury or IncidentCoveredCovered23BenefitThis is new Extra Cover for up to $10,000.
Vehicle Spare Parts and AccessoriesNotCoveredCovered23BenefitThis is a new Extra Cover for up to $500.
Uninstalled Buildings Fixtures, Fittings and MaterialsCoveredNotCovered24BenefitThis is a new Extra Cover for up to $1,000.
Counselling ServicesCoveredCovered24BenefitRemoved 6-month limit to commence counselling.
Guests' ContentsCoveredNotCovered24BenefitThis is a new Extra Cover for up to $1,000.
Lessee/Tenant Default and DamageOptionalOptional26ReductionLimit Rental Arrears cover to 2 weeks for periodic leases for absconding, default, or death of the tenant.
Fixtures and Fittings UpgradeNotCoveredCovered-BenefitPreviously an Optional Cover, now automatically included. Contents sum insured adjusted accordingly with renewals for existing customers who had the Optional Cover.
General exclusionsCoveredCovered28ClarificationThe exclusion relating to the buildings not being compliant with the building codes in place at time of construction has been updated for transparency.
CoveredCovered28ClarificationExclusions relating to poor or faulty design specifications, material, planning or workmanship, or a defect have been updated to improve transparency.
CoveredCovered-BenefitRemoval of exclusion for occupancy by more than 3 unrelated people at the premises.
CoveredCovered28ReductionA new exclusion for professional, expert, legal, consulting or valuations costs incurred without our prior written consent.
CoveredCovered28ReductionA new exclusion for water-facing retaining walls and sea walls.
CoveredNotCovered29ClarificationA new exclusion to clarify that we only cover 50% of dividing fences.
CoveredCovered29ReductionA new exclusion relating to tree works.
Claiming30 - 35
Authorised persons on your claimCoveredCovered30ClarificationUpdated section describing (1) how to add an authorised person and (2) conflict of interest.
How we settle your claimCoveredCovered31 - 33ClarificationUpdated section providing clarity on how we settle claims.
CoveredCovered32ClarificationClarity on which Extra Covers are paid in addition to or within policy limits.
Matching materialsCoveredCovered33 - 34ClarificationAn expanded section noting examples of when we will pay extra to create a uniform appearance for undamaged areas of the buildings or contents.
ExcessCoveredCovered34 - 35ClarificationClarification of how and when an excess applies.
Unoccupied excessCoveredCovered35BenefitWhere the premises are unoccupied for more than 60 days, an additional excess will be applied. This additional excess replaces the current exclusion for unoccupied premises.
Actions of othersCoveredCovered35BenefitNew section describing circumstances where cover may not be limited by the actions of other people.