Home Design and Distribution Obligations

Home insurance updates

We’ve been busy making updates to our home insurance cover to help make things a little clearer for you.

Read the home insurance PDS

See what's changed

This table is a guide and lists the main changes to the Home Insurance Product Disclosure Statement (PDS). The information in the table does not replace or vary our PDS so please read the entire PDS for details of features and benefits and to ensure that this product is right for you. You can also read our Contents Key Fact Sheet (KFS) or Buildings Key Fact Sheet (KFS) that set out some of the events covered and not covered by Youi buildings and contents insurance policies.

Covered Optional Not covered
PDS section Buildings Contents Page # Update type Change in the PDS
Important information 4 - 12
Cancelling your policy Covered Covered 4 Benefit Cancellation fee reduced to $22, with clarity on when this will apply.
What if I have a complaint? Covered Covered 5 Clarification Updated details regarding our complaints process.
Your duty of disclosure / When answering our questions Covered Covered 6 Clarification The Duty of Disclosure has been replaced with the duty of an insured “to take reasonable care not to make a misrepresentation when answering our questions”.
Your responsibilities Covered Covered 6 - 8 Clarification Improved transparency with expanded section on the requirement to maintain a valid email address.
Covered Covered 8 Clarification Responsibility to take "Take reasonable precautions" has been changed to a responsibility to "Take care of the insured property".
What do these words mean? 9 - 11
Business item/s NotCovered Optional 9 Clarification Updated for clarification that business items do not mean your home office equipment.
Home office equipment NotCovered Covered 10 Clarification New definition included and clarification that your contents includes home office equipment.
Storm surge Covered Covered 11 Clarification New definition included.
You / your / yours Covered Covered 11 Clarification An updated definition to remove “any person acting for the policyholder or for a householder member”'.
About your cover 13 - 30
Fire Covered Covered 13 Benefit Increased cover for soot or smoke.
Earthquake Covered Covered 14 Reduction Landslip only covered within 72 hours of earthquake.
Escaping Water Covered Covered 15 Benefit The $7,500 limit for slow leaks has been removed.
Impact Covered Covered 16 Clarification Updated to confirm what is and what is not covered.
Animal Damage Covered Covered 16 Benefit This is a new Insured Event, covered up to sum insured.
Legal Liability Covered Covered 18 Clarification Exclusion relating to renovations clarified with examples.
Temporary Accommodation: Insured Events Covered Covered 18 Benefit Increased pet accommodation limit to $3,000.
Covered Covered 19 Benefit Up to 1 month for temporary accommodation cover for a policyholder who is renting.
Storage of Undamaged Contents NotCovered Covered 20 Benefit This is new Extra Cover for up to 10% of contents sum insured.
Locks and Keys Covered Covered 21 Benefit Increased locks cover limit to $1,000 and reduced excess of $100.
Clean Up and Professional fees - Contents NotCovered Covered 21 Benefit This is new Extra Cover for up to 20% of sum insured cover for removal of contents debris.
Contents Outside NotCovered Covered 22 Benefit Increased limit for contents outside to 10% of sum insured, up to $20,000.
Cover While You Move NotCovered Covered 22 Benefit Cover provided at any new permanent address.
Food Spoilage NotCovered Covered 23 Benefit Removed excess for food spoilage.
Damage From Injury or Incident Covered Covered 23 Benefit This is new Extra Cover for up to $10,000.
Vehicle Spare Parts and Accessories NotCovered Covered 23 Benefit This is a new Extra Cover for up to $500.
Uninstalled Buildings Fixtures, Fittings and Materials Covered NotCovered 24 Benefit This is a new Extra Cover for up to $1,000.
Counselling Services Covered Covered 24 Benefit Removed 6-month limit to commence counselling.
Guests' Contents Covered NotCovered 24 Benefit This is a new Extra Cover for up to $1,000.
Lessee/Tenant Default and Damage Optional Optional 26 Reduction Limit Rental Arrears cover to 2 weeks for periodic leases for absconding, default, or death of the tenant.
Fixtures and Fittings Upgrade NotCovered Covered - Benefit Previously an Optional Cover, now automatically included. Contents sum insured adjusted accordingly with renewals for existing customers who had the Optional Cover.
General exclusions Covered Covered 28 Clarification The exclusion relating to the buildings not being compliant with the building codes in place at time of construction has been updated for transparency.
Covered Covered 28 Clarification Exclusions relating to poor or faulty design specifications, material, planning or workmanship, or a defect have been updated to improve transparency.
Covered Covered - Benefit Removal of exclusion for occupancy by more than 3 unrelated people at the premises.
Covered Covered 28 Reduction A new exclusion for professional, expert, legal, consulting or valuations costs incurred without our prior written consent.
Covered Covered 28 Reduction A new exclusion for water-facing retaining walls and sea walls.
Covered NotCovered 29 Clarification A new exclusion to clarify that we only cover 50% of dividing fences.
Covered Covered 29 Reduction A new exclusion relating to tree works.
Claiming 30 - 35
Authorised persons on your claim Covered Covered 30 Clarification Updated section describing (1) how to add an authorised person and (2) conflict of interest.
How we settle your claim Covered Covered 31 - 33 Clarification Updated section providing clarity on how we settle claims.
Covered Covered 32 Clarification Clarity on which Extra Covers are paid in addition to or within policy limits.
Matching materials Covered Covered 33 - 34 Clarification An expanded section noting examples of when we will pay extra to create a uniform appearance for undamaged areas of the buildings or contents.
Excess Covered Covered 34 - 35 Clarification Clarification of how and when an excess applies.
Unoccupied excess Covered Covered 35 Benefit Where the premises are unoccupied for more than 60 days, an additional excess will be applied. This additional excess replaces the current exclusion for unoccupied premises.
Actions of others Covered Covered 35 Benefit New section describing circumstances where cover may not be limited by the actions of other people.