Motorcycle insurance updates
We’ve been busy making updates to our motorcycle insurance cover to help make things a little clearer for you.
See what's changed
This table is a guide and lists the main changes to the Motorcycle Insurance Product Disclosure Statement (PDS). The information in the table does not replace or vary our PDS so please read the entire PDS for details of features and benefits and to ensure that this product is right for you.
Cover types
Comp: Comprehensive
TPFT: Third Party Fire & Theft
TPPO: Third Party Property Only
| PDS section | Cover | Page # | Update type | Change in the PDS | PDS Effective Date |
|---|---|---|---|---|---|
| Important information | 6 - 21 | ||||
| Cancelling your policy | Comp TPFT TPPO | 8 | Fee increase | Increase of cancellation fee from $22 to $30 (inclusive of GST). | 02 Jul 2025 |
| Authorised persons on your policy | Comp TPFT TPPO | 12 | Clarification | Update to how you can add or remove an Authorised Person to your policy and what they are able to do on your behalf. | 02 Jul 2025 |
| About your cover | 22 - 40 | ||||
| Insured events: 5. Theft | Comp TPFT | 24 | Clarification | Keys exclusion updated to provide clarification that this includes keys left in lock boxes or similar devices. What is not covered? Theft or attempted theft:
| 02 Jul 2025 |
| Optional cover 1. Hire Car | Comp TPFT | 33 | Benefit | Extension of the maximum hire car benefit from 14 days to 21 days. What is covered? The hire car benefit will cease from the time the first of the following occurs:
| 02 Jul 2025 |
| Claiming | 41 - 52 | ||||
| Authorised persons on your claim | Comp TPFT TPPO | 42 | Clarification | Update to how you can add or remove an Authorised Person to your claim and what they are able to do on your behalf. | 02 Jul 2025 |
| How we settle your claim: 1. If the motorcycle or motorcycle trailer is repairable | Comp TPFT | 45 | Clarification | Updated to better explain the repairs process. | 02 Jul 2025 |
| PDS section | Cover | Page # | Update type | Change in the PDS | PDS Effective Date |
|---|---|---|---|---|---|
| Important information | 4 - 13 | ||||
| Your responsibilities: 2. Notify us of changes | Comp TPFT TPPO | 8 | Clarification | The terms ‘charged with’ and ‘wilful damage’ have been added to this condition. During your contract period you must notify us as soon as practically possible if:
| 03 Jul 2024 |
| What do these words mean? Personal item/s | Comp TPFT | 12 | Clarification | Personal items do not include jewellery, watches, cash, other negotiables or any items which can be exchanged for cash (such as vouchers, money orders or tickets), smartcards or phone cards. | 03 Jul 2024 |
| About your cover | 14 - 25 | ||||
| Extra cover: 5. Hire Car Following a Not at Fault Accident | Comp | 17 | Clarification | What is not covered? A motorcycle that is used as a rental or hire vehicle. | 03 Jul 2024 |
| Optional cover 1. Hire Car | Comp TPFT | 21 | Clarification | What is not covered? A motorcycle that is used as a rental or hire vehicle. | 03 Jul 2024 |
| General exclusions | Comp TPFT TPPO | 23 | Clarification | We will not pay for: | 03 Jul 2024 |
| Claiming | 26 - 33 | ||||
| Responsibilities when you make a claim | Comp TPFT TPPO | 28 | Clarification | Authorised persons and riders have been added to this condition. 9. You, any authorised person, a listed rider, and any person who was riding the motorcycle with your or a listed rider’s permission at the time of the incident that you are claiming for, must give us full co-operation and comply with all our requests in relation to your claim. | 03 Jul 2024 |
| How we settle your claim: 3. If you are claiming for accessories and modifications | Comp TPFT | 29 - 30 | Clarification | Section updated to more clearly explain how we settle a claim for accessories or modifications when the motorcycle is a total loss. | 03 Jul 2024 |
| How we settle your claim: 4. Contribution to repairs | Comp TPFT TPPO | 30 | Clarification | New section explaining how we will settle your claim where we are unable to carry out repairs due to the condition of the motorcycle or motorcycle trailer prior to the incident. This can involve you making a financial contribution to the repairs. | 03 Jul 2024 |
| Excess | Comp TPFT TPPO | 32 | Clarification | The single excess benefit when claiming on more than one Youi policy for the same incident extends only to a spouse’s or defacto partner’s policy where the policyholders are not the same person or legal entity. | 03 Jul 2024 |
| PDS section | Cover | Page # | Update type | Change in the PDS | PDS Effective Date |
|---|---|---|---|---|---|
| Important Information | 3 - 12 | ||||
| Your responsibilities: 2. Notify us of any changes | Comp TPFT TPPO | 7 | Clarification | You must notify us as soon as practically possible if any of the specified changes listed under ‘Notify us of any changes’ occur. | 05 Jul 2023 |
| Your responsibilities: 9. Treat our people with respect | Comp TPFT TPPO | 8 | Clarification | If this requirement is not met, we can cancel any policy you have with us and, where relevant, we can remove you as an authorised person from any other Youi policy. | 05 Jul 2023 |
| About your cover | 13 - 22 | ||||
| Earthquake | TPFT | 13 | Reduction | Cover removed from Third Party, Fire and Theft policies only. Earthquake cover still applies to Comprehensive policies. | 05 Jul 2023 |
| Personal Transport | Comp TPFT | 14 | Benefit | New cover added to Comprehensive and Third Party, Fire and Theft policies. | 05 Jul 2023 |
| Hire Car Following a Not at Fault Accident | Comp | 15 | Benefit | New cover added to Comprehensive policies. | 05 Jul 2023 |
| Uninsured Third Party | TPFT TPPO | 15 - 16 | Clarification | Third Party, Fire and Theft and Third Party Property Only policies: Cover relies on you providing us with the third party’s name, phone number, and other information. If you are unable to obtain the third party details due to the circumstances of the incident, please contact us. | 05 Jul 2023 |
| Temporary Replacement Cover | Comp TPFT TPPO | 15 - 16 | Benefit | All policies: Removed the additional $1,000 excess payable if you made a claim during the 14 days after you sold or gave away the motorcycle, if you had not informed us of the replacement motorcycle. | 05 Jul 2023 |
| Youi Roadside Assist | Comp | 17 | Clarification | Comprehensive policies: The full terms, including the limitations and exclusions, have been removed from the PDS and are now a separate document Youi Roadside Assist Terms and Conditions. | 05 Jul 2023 |
| Hire Car (Optional) | Comp TPFT | 18 | Clarification | Comprehensive and Third Party, Fire and Theft policies: Cover does not apply when the motorcycle is unregistered. Notes that Hire Car Following a Not at Fault Accident is now automatically included for Comprehensive policies. | 05 Jul 2023 |
| General exclusions | Comp TPFT TPPO | 21 | Reduction | 35. Wear and tear, rust, corrosion, or deterioration exclusion extended to structural fatigue or structural failure. Roof and body seals stated as examples for the exclusion. | 05 Jul 2023 |
| Claiming | 23 - 28 | ||||
| How we settle your claim: 3. If you are claiming for accessories and modifications | Comp TPFT | 25 - 26 | Clarification | For market value policies, if you formerly had an amount noted on your policy schedule as ‘After Market Accessories’, this will now be noted as ‘Accessories and Modifications’. You should tell us about any items added to your motorcycle, including if they were factory added. | 05 Jul 2023 |
| How we settle your claim: 5. New Motorcycle Replacement | Comp TPFT | 26 | Clarification | If you choose not to accept the replacement motorcycle or an agreement cannot be reached on a suitable replacement motorcycle, or if a suitable replacement motorcycle is not available within 6 months, we will settle your claim under the If The Motorcycle or Motorcycle Trailer is a Total Loss section. | 05 Jul 2023 |