Motorcycle insurance updates
We’ve been busy making updates to our motorcycle insurance cover to help make things a little clearer for you.
See what's changed
This table is a guide and lists the main changes to the Motorcycle Insurance Product Disclosure Statement (PDS). The information in the table does not replace or vary our PDS so please read the entire PDS for details of features and benefits and to ensure that this product is right for you.
Cover types
Comp: Comprehensive
TPFT: Third Party Fire & Theft
TPPO: Third Party Property Only
| PDS section | Cover | Page # | Update type | Change in the PDS | PDS Effective Date |
|---|---|---|---|---|---|
| Important Information | 3 - 12 | ||||
| Your responsibilities: 2. Notify us of any changes |
Comp
TPFT
TPPO
|
7 | Clarification | You must notify us as soon as practically possible if any of the specified changes listed under ‘Notify us of any changes’ occur. | 05 Jul 2023 |
| Your responsibilities: 9. Treat our people with respect |
Comp
TPFT
TPPO
|
8 | Clarification | If this requirement is not met, we can cancel any policy you have with us and, where relevant, we can remove you as an authorised person from any other Youi policy. | 05 Jul 2023 |
| About your cover | 13 - 22 | ||||
| Earthquake |
TPFT
|
13 | Reduction | Cover removed from Third Party, Fire and Theft policies only. Earthquake cover still applies to Comprehensive policies. | 05 Jul 2023 |
| Personal Transport |
Comp
TPFT
|
14 | Benefit | New cover added to Comprehensive and Third Party, Fire and Theft policies. | 05 Jul 2023 |
| Hire Car Following a Not at Fault Accident |
Comp
|
15 | Benefit | New cover added to Comprehensive policies. | 05 Jul 2023 |
| Uninsured Third Party |
TPFT
TPPO
|
15 - 16 | Clarification | Third Party, Fire and Theft and Third Party Property Only policies: Cover relies on you providing us with the third party’s name, phone number, and other information. If you are unable to obtain the third party details due to the circumstances of the incident, please contact us. | 05 Jul 2023 |
| Temporary Replacement Cover |
Comp
TPFT
TPPO
|
15 - 16 | Benefit | All policies: Removed the additional $1,000 excess payable if you made a claim during the 14 days after you sold or gave away the motorcycle, if you had not informed us of the replacement motorcycle. | 05 Jul 2023 |
| Youi Roadside Assist |
Comp
|
17 | Clarification | Comprehensive policies: The full terms, including the limitations and exclusions, have been removed from the PDS and are now a separate document Youi Roadside Assist Terms and Conditions. | 05 Jul 2023 |
| Hire Car (Optional) |
Comp
TPFT
|
18 | Clarification | Comprehensive and Third Party, Fire and Theft policies: Cover does not apply when the motorcycle is unregistered. Notes that Hire Car Following a Not at Fault Accident is now automatically included for Comprehensive policies. | 05 Jul 2023 |
| General exclusions |
Comp
TPFT
TPPO
|
21 | Reduction | 35. Wear and tear, rust, corrosion, or deterioration exclusion extended to structural fatigue or structural failure. Roof and body seals stated as examples for the exclusion. | 05 Jul 2023 |
| Claiming | 23 - 28 | ||||
| How we settle your claim: 3. If you are claiming for accessories and modifications |
Comp
TPFT
|
25 - 26 | Clarification | For market value policies, if you formerly had an amount noted on your policy schedule as ‘After Market Accessories’, this will now be noted as ‘Accessories and Modifications’. You should tell us about any items added to your motorcycle, including if they were factory added. | 05 Jul 2023 |
| How we settle your claim: 5. New Motorcycle Replacement |
Comp
TPFT
|
26 | Clarification | If you choose not to accept the replacement motorcycle or an agreement cannot be reached on a suitable replacement motorcycle, or if a suitable replacement motorcycle is not available within 6 months, we will settle your claim under the If The Motorcycle or Motorcycle Trailer is a Total Loss section. | 05 Jul 2023 |
| PDS section | Page # | Update type | Change in the PDS | PDS Effective Date |
|---|---|---|---|---|
| Important information | 4 - 11 | |||
| Cancelling your policy | 4 | Benefit | Cancellation fee reduced to $22, with clarity on when this will apply. | 05 Apr 2021 |
| What if I have a complaint? | 5 | Clarification | Updated details regarding our complaints process. | 04 Sep 2021 |
| Your duty of disclosure / When answering our questions | 6 | Clarification | The Duty of Disclosure has been replaced with the duty of an insured “to take reasonable care not to make a misrepresentation when answering our questions”. | 05 Apr 2021 |
| Your responsibilities | 6 - 7 | Clarification | Improved transparency with expanded section on the requirement to maintain a valid email address. | 05 Apr 2021 |
| 7 | Clarification | Responsibility to ‘Maintain the motorcycle in a roadworthy condition’ has been changed to ‘Keep the motorcycle and trailer in a good and safe condition’. | 05 Apr 2021 | |
| What do these words mean? | 8 - 11 | |||
| Earthquake | 9 | Reduction | Earthquake definition changed, no longer includes landslip. | 05 Apr 2021 |
| Roadworthy | 10 | Clarification | Updated to clarify compliance with the roadworthy requirements of the state in which a motorcycle or motorcycle trailer is being used. | 04 Sep 2021 |
| You / your / yours | 11 | Clarification | Removed reference to "rider, employee/s and household member/s or any person acting for the policyholder, business or for a household member". | 05 Apr 2021 |
| Accessories and modifications | 11 | Clarification | How to include accessories and modifications in the market value or agreed value. | 05 Apr 2021 |
| About your cover | 11 - 20 | |||
| Theft | 12 | Clarification | Examples provided for what "reasonable precautions" are required when the motorcycle is taken for a test ride. | 05 Apr 2021 |
| Legal Liability | 12 | Reduction | Legal Liability includes cover for the rider of the insured motorcycle and substitute motorcycle; cover while driving any uninsured motorcycle has been removed. | 05 Apr 2021 |
| Uninsured Third Party | 13 | Clarification | Clarified information required about a third party. | 05 Apr 2021 |
| Riding Gear | 14 | Benefit | Increased riding gear cover to $1,000. | 05 Apr 2021 |
| Temporary Replacement Cover | 14 | Benefit | Previously Immediate Replacement Motorcycle cover; includes cover for when the motorcycle is given away. | 05 Apr 2021 |
| Counselling Services | 14 | Benefit | Removed 6-month limit to commence counselling. | 05 Apr 2021 |
| Funeral Expenses | 15 | Benefit | New Extra Cover for Comprehensive policies, includes up to $5,000 for funeral expenses as a result of an accident. | 05 Apr 2021 |
| Maritime Liability | - | Reduction | No longer available. | 05 Apr 2021 |
| Hire Car (optional) | 17 | Clarification | Confirmation of running costs that are not covered. | 05 Apr 2021 |
| 17 | Reduction | Extended exclusion to also exclude hire cars used for paid delivery services. | 04 Sep 2021 | |
| General exclusions | 18 | Clarification | Exclusion relating to poor or faulty design specifications, material, planning or workmanship, or a defect have been updated to improve transparency. | 05 Apr 2021 |
| Claiming | 21 - 26 | |||
| Authorised persons on your claim | 21 | Clarification | Updated section describing (1) how to add an authorised person and (2) conflict of interest. | 05 Apr 2021 |
| How we settle your claim | 22 - 24 | Clarification | Updated section providing clarity on how we settle claims. | 05 Apr 2021 |
| How we settle your claim – New motorcycle replacement | 24 | Benefit | Removed the 500km limit for when the motorcycle is purchased. | 04 Sep 2021 |
| 24 | Reduction | For demonstrator motorcycles, the 24-month replacement period now applies from when the dealer first registered the motorcycle, rather than when it was first registered by you or a listed rider. | 04 Sep 2021 | |
| Excess | 25 | Clarification | Clarification of how and when an excess applies. | 05 Apr 2021 |
| Actions of others | 26 | Benefit | New section describing circumstances where cover may not be limited by the actions of other people. | 05 Apr 2021 |