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- How do I link my policy?
- Select the ‘link policy’ tab and follow the prompts, starting by entering your Youi policy number. If you don’t know your policy number, please call us on 13 YOUI (9684).
- How can I change my password?
- If you’ve forgotten your password or need to change it you can use the ‘forgot password’ button and we’ll send you a link to reset it. Alternatively, you can log in to the app via Facebook or Google.
- How can I update my policy?
- To update your policy call us on 13 YOUI (9684) to speak to a member of our team.
- Do I get access to more rewards if I buy more policies?
- We’ve made it simpler to access the discounts from YouiRewards. You now need only one policy to unlock our partner offers, and there are no limits to how many rewards you redeem
- Do I get access to YouiRewards with CTP?
- If you’re a current CTP customer, you will continue to have access to YouiRewards for 18 months from your purchase date. Youi no longer offers a CTP product for new customers so access to YouiRewards through CTP has ended.
- Some of the offers I've seen promoted elsewhere are not showing up in my app. Why not?
- Some offers are only available on the latest version of the app. Please make sure you update the app regularly so you don't miss out on any offers.
- How do I redeem an offer?
- Generally, there are two ways to redeem, depending on the offer.
- You accept an offer and present the voucher in-store or online.
- You accept an offer and will be directed to our merchant hosted payment site to complete the transaction.
Please always check the individual offer terms and conditions for further details.
- Which devices do the Youi app support?
- The app supports both iOs and Android.
- I share a policy with a partner or family member. Can we both use the app?
- Definitely. You’ll both be able to download and access the app on your phones. However, the policyholder must link the policy first and you must use the same login details.
- I don't want to use the YouiRewards® app anymore. Should I delete it?
- Sure. If you change your mind, just reinstall the app and link your policy to begin accessing the rewards again.
- If I cancel my policy, can I still use the rewards I've earned?
- To access YouiRewards, you must have at least one active policy with us. For example, if you have three policies and you cancel two, you can still access the discounts available through YouiRewards.
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"Britt was extremely helpful and was able to answer all my questions and explain the policy options easily."
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