A woman broken down on the side of the road.

Roadside assistance

Flat tyre? Dead battery? Run out of fuel? Getting stuck on the road can happen to anyone, and when it does, we’ll be there to help you and your passengers get un-stuck with our 24/7 roadside assistance, which comes included as standard with all Youi Comprehensive car and Comprehensive motorcycle insurance policies. Youi has partnered with Digicall, one of Australia’s largest roadside assistance service providers, to offer Youi Roadside Assist. Some exclusions, limits and fees apply – see the T&Cs and PDS for details.1

Flat tyre? Dead battery? Run out of fuel? Getting stuck on the road can happen to anyone, and when it does, we’ll be there to help you and your passengers get un-stuck with our 24/7 roadside assistance, which comes included as standard with all Youi Comprehensive car and Comprehensive motorcycle insurance policies. Youi has partnered with Digicall, one of Australia’s largest roadside assistance service providers, to offer Youi Roadside Assist. Some exclusions, limits and fees apply – see the T&Cs and PDS for details.1

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What's included?

Flat batteries

We’ll jump-start your car’s current battery. If we can’t, subject to availability, we’ll arrange a replacement battery if required, or tow the vehicle.2

Emergency fuel

If you’ve run out of fuel, we’ll arrange for the delivery of enough fuel, up to a maximum of 10 litres, to help you reach the nearest petrol station. If the car is an LPG fuelled or electric vehicle, we’ll organise a tow to the nearest petrol station or charging station, or nearest place of safety.3

Vehicle towing

If we can’t get you back on the road, we'll arrange and pay for vehicle towing to the nearest accredited repairer – up to 20km in a metro area or 50km in a regional area from the breakdown location. There are some exclusions to towing, for example, we do not tow vehicles over a total vehicle weight of 3.5 tonnes.1

Flat tyres

If you get a flat tyre, we’ll change it with your spare or, if it’s towable, arrange a tow to an approved tyre outlet or nearest place of safety up to 20km in a metro area or 50km in regional area from the breakdown location.1

Lost or locked keys

If your keys are lost (but not stolen) or locked inside your car or motorcycle compartment, we’ll either arrange for the spare key to be delivered, arrange to gain access to your vehicle, or arrange a tow if it’s towable. Locksmith fees are covered up to $150.4

Caravan and trailer assistance

Towing a caravan or trailer? Provided you’re within the towing limits for your car, if your car breaks down and can’t be driven, provided they are towable, we’ll tow both vehicles to the same location. The maximum combined weight of the car and caravan or trailer must not exceed 3.5 tonnes, and you need to let us know about the caravan or trailer when you call for assistance.5

Bogged vehicle

If your vehicle becomes bogged, we’ll recover it, provided there’s safe access for a conventional two-wheel drive recovery vehicle and no other specialist equipment is needed to do so.

Taxi

If your vehicle cannot be mobilised on the roadside and there’s a taxi service in the area, we’ll pay up to $50 for one taxi ride for you and your passengers to help you get where you need to be.

We’ll jump-start your car’s current battery. If we can’t, subject to availability, we’ll arrange a replacement battery if required, or tow the vehicle.2

If you’ve run out of fuel, we’ll arrange for the delivery of enough fuel, up to a maximum of 10 litres, to help you reach the nearest petrol station. If the car is an LPG fuelled or electric vehicle, we’ll organise a tow to the nearest petrol station or charging station, or nearest place of safety.3

If we can’t get you back on the road, we'll arrange and pay for vehicle towing to the nearest accredited repairer – up to 20km in a metro area or 50km in a regional area from the breakdown location. There are some exclusions to towing, for example, we do not tow vehicles over a total vehicle weight of 3.5 tonnes.1

If you get a flat tyre, we’ll change it with your spare or, if it’s towable, arrange a tow to an approved tyre outlet or nearest place of safety up to 20km in a metro area or 50km in regional area from the breakdown location.1

If your keys are lost (but not stolen) or locked inside your car or motorcycle compartment, we’ll either arrange for the spare key to be delivered, arrange to gain access to your vehicle, or arrange a tow if it’s towable. Locksmith fees are covered up to $150.4

Towing a caravan or trailer? Provided you’re within the towing limits for your car, if your car breaks down and can’t be driven, provided they are towable, we’ll tow both vehicles to the same location. The maximum combined weight of the car and caravan or trailer must not exceed 3.5 tonnes, and you need to let us know about the caravan or trailer when you call for assistance.5

If your vehicle becomes bogged, we’ll recover it, provided there’s safe access for a conventional two-wheel drive recovery vehicle and no other specialist equipment is needed to do so.

If your vehicle cannot be mobilised on the roadside and there’s a taxi service in the area, we’ll pay up to $50 for one taxi ride for you and your passengers to help you get where you need to be.

Do you require assistance?

Call us to help get you moving again.

Cover limits

With Youi Comprehensive car and Comprehensive motorcycle insurance, you get Youi Roadside Assist included. So when your car or motorcycle breaks down or is immobilised out on the road, we’ll be there to help. With Youi, you get the first two Roadside Assist call-outs from our approved supplier included at no cost per policy period.1

Used the first two up? Don’t worry, we’ve still got you covered. You can easily purchase additional call-outs as and when you need them.

Cover limits summary

Benefits Cover limits (see T&Cs for full details)
Call-outs First two included, then pay per call-out

Fuel (petrol and diesel) Up to 10 litres

Locksmith Up to $150

Towing Up to 50km in regional areas and 20km in metropolitan areas.

There are some exclusions. For example, we do not tow vehicles with a gross vehicle mass exceeding 3.5 tonnes.

Taxi Up to $50

Roadside assistance automatically included with Comprehensive car and motorcycle insurance.

Our roadside assistance is built into our Comprehensive car insurance and Comprehensive motorcycle insurance policies.1

How does roadside assistance work?

Youi roadside assistance FAQs

Got questions about our car and motorcycle insurance with Youi Roadside Assist? You might find the answers here.

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If you’ve broken down on the side of the road and need our help, just call 131 117. It might also be worth reading about what to do when your car breaks down, so you know exactly what needs to happen in the future.

Absolutely. Youi Roadside Assist is included in Youi Comprehensive car insurance and Youi Comprehensive motorcycle insurance policies.1

Yes, subject to some exclusions and the limits shown below, towing costs are included with Youi Roadside Assist.1

As a summary, for Youi Roadside Assist, you’re covered up to these limits.

Benefits Cover limits (see T&Cs for full details)
Call-outs First two included, then pay per call-out

Fuel (petrol and diesel) Up to 10 litres

Locksmith Up to $150

Towing Up to 50km in regional areas and 20km in metropolitan areas.

There are some exclusions. For example, we do not tow vehicles with a gross vehicle mass exceeding 3.5 tonnes.

Taxi Up to $50

Yes. Youi’s Roadside Assist is generally available in all two-wheel drive accessible areas in all Australian states and territories. See the T&Cs and PDS for more information.

If your car breaks down while towing a caravan or trailer, let us know and, as long as they are towable, we’ll cover the costs of towing both vehicles to the same location or nearest place of safety, within policy limits.5

We also offer separate Caravan & Trailer insurance, with features like coverage for up to $1,000 per claim for caravan park cancellation or rebooking fees if your caravan or trailer suffers loss or damage due to an insured event, with a total of $2,000 across all incidents in the contract period.6

VIEW THE T&Cs CAR INSURANCE TERMINOLOGY

Guides

Keen to learn more? Check out some of our handy guides to life on Australian roads.

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Disclaimers
1 Available with Comprehensive policies. Exclusions, limits and fees apply. Not available if your vehicle has broken down or become immobilised within 24 hours of you purchasing or upgrading to Comprehensive cover and adding Youi Roadside Assist to your insurance policy. For more details, see the roadside assistance T&Cs and car PDS or motorcycle PDS.

2 Cost of the replacement battery, including additional costs for supply and delivery are not covered.

3 If you drive an electric vehicle, you may be required to pay a charging station fee.

4 In the event you insist that your vehicle be broken into to recover keys locked inside it or for any other reason, we will not, under any circumstances, be responsible for any resultant loss or damage that occurs to your vehicle. This break-in service may not be offered by each of our providers. This service excludes key cutting or replacement services.

5 You must tell us at the time of the original breakdown call that you’re towing, as our provider may be unable to transport both your vehicle and the towed caravan or trailer in the single call-out; you may be responsible for further call-outs and costs.

6 Available with Comprehensive and Third Party Fire & Theft caravan policies. Limitations apply. For more details, see the caravan & trailer PDS.