Youi South Australia CTP insurance
Choosing Youi as your Compulsory Third Party (CTP) insurer in South Australia is easy. If you’re ready, you can renew your registration right now. Otherwise, nominate us for a future renewal period anytime – there’s no need to wait until your current CTP policy expires.
Looking for NSW CTP Green Slip cover?
What SA CTP covers
- Protection for you and anyone that may use your vehicle against the financial impact of causing death or injury to other road users through the use of your vehicle anywhere in Australia.
- Liability for injuries caused by a trailer that is attached to the registered vehicle.
What SA CTP does not cover
- Damage to your vehicle or anything that is attached to it.
- Damage to any third party’s property and/or vehicle.
- Compensation for an injured driver that is entirely at fault, with the exception of very serious, lifelong injuries which may be eligible for necessary and reasonable treatment, care and support under the Lifetime Support Scheme, regardless of fault.
How to switch your SA CTP to Youi
It’s simple to switch to Youi for your SA CTP insurance. You can either pay and renew now or nominate us as your future CTP insurer.
Making a SA CTP claim
You can submit a SA CTP claim online by completing a lodgement form.
- For an injury claim, complete and submit an injury claim online.
- For a fatality claim, complete and submit a fatality claim online.
Alternatively, you can lodge a paper claim as follows:
- Download and complete the relevant claim form from the CTP regulator website.
- Submit the completed form to Youi via:
firstname.lastname@example.org GPO Box 1531, Sydney NSW 2001 Fax 02 8251 9481
If you require any further assistance, call us on 1300 262 317.
For more information on how to make a CTP claim, visit the CTP regulator website.
SA CTP FAQs
Still have questions about CTP insurance in SA? You might find the answers here.
Does Youi offer SA CTP insurance?
Youi offers Compulsory Third Party (CTP) insurance cover in South Australia. To register your motor vehicle in SA, you’ll need to have CTP insurance. You can either pay and renew now or nominate Youi as your future CTP insurer.
How do I find out who my current SA CTP insurer is?
How can I change my SA CTP insurer to Youi?
How can I pay for my SA CTP insurance?
How can I renew my vehicle registration?
Renewing is easy, you can renew your registration online by visiting EzyReg.
You can also visit any Service SA Centre with your vehicle registration renewal notice.
If you have any further questions about renewing your vehicle registration, visit the Service SA website or give them a call on 1300 361 021.
What is the Lifetime Support Scheme (LSS)?
The Lifetime Support Scheme (LSS) is a no fault scheme which provides necessary and reasonable treatment, care and support for people who sustain serious lifelong injuries in a motor vehicle accident. The Lifetime Support Authority (LSA) administers the LSS. For more information, visit the Lifetime Support Authority.
How are SA CTP insurance premiums calculated?
How do I change or update information on my SA CTP insurance policy?
If I sell my registered vehicle do I need to update my CTP insurance?
The CTP insurance will remain with the registered vehicle so, if you sell it, the CTP insurance will be transferred across to the new owner.
How do I find out who is the correct insurer to lodge my claim with?
If you’re unaware who the chosen CTP insurer is, please contact the CTP regulator's Personal Injury Helpline on 1300 303 558 who can assist you with determining the allocated CTP insurer.
What do I do if a relative passes away due to their injuries from a motor vehicle accident?
You may be able to claim for compensation if a close relative dies in an accident caused partly or completely by another driver.
You can lodge a claim for:
- Medical expenses
- Funeral costs
- Loss of financial support from the relative who died
- Loss of services, such as the care of a parent for a child
- Loss of earnings from your relative, from their injury until their death
You may still be able to claim even if the relative who passed away was partly at fault in the accident. To determine if you are able to make a claim, you will need to complete the CTP Fatality Claim Form or call us on 1300 262 317.CTP FATALITY CLAIM FORM
What if the accident is caused by an unidentified or uninsured vehicle?
How do I make a claim on behalf of my injured child?
Regardless of who caused the accident, you can claim benefits on behalf of your injured child. This applies when the child is under 16 years of age and a resident of South Australia at the time of the accident. You will need to complete a CTP Injury Claim Form and submit it to the relevant insurer.CTP INJURY CLAIM FORM
My CTP insurance is with Youi and I’ve caused an accident injuring someone else, what do I do?
If anyone is injured in the accident, you must report the accident to the police. You’ll also need to complete an Accident Report Form and send to Youi.
How can I make a complaint about my SA CTP insurance claim?
Please visit our complaints handling page for information.SA CTP COMPLAINTS
Are all Youi policies eligible to allow participation in YouiRewards?
South Australia Compulsory Third Party (SA CTP) policies are excluded from YouiRewards. However, if you hold another active Youi policy as well as a SA CTP policy, you will still be able to participate by linking your other active Youi policy.
What is the Claimant Service Rating (CSR)?
The Claimant Service Rating is a measure of how satisfied a person is with their overall claims experience. People who’ve made a claim for an injury that occurred as a result of a motor vehicle accident are asked to take part in an independent survey approximately three months after their claim was lodged. The survey results are then used by the CTP insurance regulator to determine an overall average CSR for each CTP insurer on a rolling six-month basis, with these ratings then being published on the CTP insurance regulator’s website and on registration renewal notices.
Why doesn’t Youi have a Claimant Service Rating (CSR)?
As Youi is a new entrant in the South Australia CTP scheme, we’re currently listed as a “NEW” insurer on the CTP insurance regulator’s website and on registration renewal notices. Once the CTP insurance regulator has received a sufficient volume of claimant surveys, a CSR will be generated. In the meantime, Youi is committed to providing customers with exceptional service.
CTP exclusions by law
It’s important to understand that the full extent of your SA CTP insurance cover is defined by law and there are certain circumstances that may be excluded, such as driving without a current licence or under the influence of drugs or alcohol. Take a look at the policy of insurance on the CTP regulator website for more details on these excluded circumstances.CTP REGULATOR