FAQs

FAQs

What information is being collected?

Information pertaining to your style of accelerating, braking and cornering is collected. We also use your location data to capture your usual driving behaviour and routines.

What are the technical requirements for SmartDrive?

To participate in the SmartDrive program, you require an iPhone 5 and higher, running iOS 8.4 and higher. Alternatively, you can use an Android phone, running Android OS version 5 or higher. You will also need to ensure that your location services are activated and that the Youi app permissions are switched to 'Always'. Please note that SmartDrive is not available on Tablets.

How do I activate the location services on my phone?

  1. Go to the Settings option.
  2. Look for Privacy.
  3. Then look for Location Services.
  4. Toggle the switch on.
  5. Scroll to the Youi app.
  6. Set allow location access to 'Always'.

How much data will the app use?

The amount of data you'll use will depend on the number of trips and the duration of your journey. Generally, the Youi app will use between 1 MB and 2 MB for each hour you drive. This is similar to the data usage of any navigation type app.

If, for some reason the app was unable to upload your journey data whilst you were driving, the app may continue to upload this data after your journey has come to an end.

How will the Youi app impact my phone's battery life?

The Youi app will have about the same impact on your phone's battery life as using a navigation app. We have put in a great deal of effort to reduce the impact as far as possible. For instance, your phone will switch to economy mode after an hour of driving which should help reduce the impact. That being said, we do recommend that you travel with a car charger for your phone if you are travelling long distances.

How will SmartDrive know that it's me driving in my own car?

Development is underway on sophisticated data analytics to be able to assess your driving patterns and style in order to identify whether it's the registered SmartDriver who's driving or not. While this may not be 100% accurate, we are confident that in time, we'll identify trips made on a train, taxi, bus or bicycle versus those in a car. We should also in time be able to identify and exclude trips where you were a passenger.

Can I participate in the SmartDrive program on multiple vehicles?

Yes, you can. And, if you become eligible your SmartDrive discount will apply to all car insurance policies linked to the same app account that SmartDrive is activated on . Other people who are regular drivers on other vehicles on your facility may also be eligible to register on SmartDrive in order to qualify for premium discounts.

How well do I need to drive to get the discount?

By simply participating in the SmartDrive program and meeting the minimum driving criteria. The app will inform you when you have reached this goal and upon doing so you will receive the discount in the days following.

Can my driving information be used against me at claims time?

The information we're collecting will only be used to determine your eligibility for the SmartDrive Offer and will never be used against you if you need to claim.

Does SmartDrive restrict how often I can drive?

Not at all. The whole purpose of the app is to capture information about your usual driving behaviour and routines.

Is my personal information securely kept?

Information about how we collect, use and store your personal information is available in our Privacy Policy available here. We are committed to protecting the privacy of your personal information and to handling your personal information in a responsible manner in accordance with the Privacy Act and the Australian Privacy Principles.

How do I opt out if I don't want to be part of the program anymore?

The Youi app allows you to deregister from the program at any time.

What are the terms and conditions for participating in the SmartDrive program?

Terms of Use apply to the Youi app, and those terms contain provisions relevant to SmartDrive which you must accept to use the App. Furthermore, T&Cs also apply to the SmartDrive Offer (the 10% discount), they are available here.

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