Youi App Terms of Use

By installing our app (the App) on your smartphone device and creating a Youi App Account, you are entering into a legally binding agreement with Youi Pty Ltd ABN 79 123 074 733 (Youiweusour) and its related entities.  In consideration of your access to and/or use of the App, you agree to be bound by, and abide by, these Terms of Use.


1. Definitions

1.1    In these Terms of Use, unless the context otherwise requires:

(a)    Eligible Policy means an active Youi policy;

(b)    YouiRewards means the loyalty program known as 'YouiRewards' (please see our YouiRewards Terms and Conditions for further information about YouiRewards); and

(c)    Youi App Account means the user account that you create via the App in accordance with paragraph 3.2.

2. Overview of the App

2.1       The purpose of the App is to enable you to:

(a)        view certain details of your Eligible Policies;

(b)        manage and change certain details of your Eligible Policies; and

(c)        access YouiRewards. 

2.2       If you use the App, you acknowledge and agree that:

(a)        your mobile service provider’s standard data rates will apply; and

(b)        you remain responsible for payment of any charges owed to your mobile service provider as a result of your data usage in connection with the App. 

3. Installation of the App and creation of your Youi App Account

3.1       In order to install the App, you will need to have a smartphone device running the latest Operating System (or one that meets the minimum requirements).

3.2       Once you have installed the App on your device, you will need to create a Youi App Account by following the instructions for registration of a user account on the registration page of the App.

3.3       We may contact you via email or push notification regarding your Youi App Account, any YouiRewards or Youi App feature.

3.4       When creating your Youi App Account you must provide accurate, complete and up-to-date information as requested on the registration page of the App.  It is your responsibility to inform us of any changes to that information. You may do this at any time by accessing your user account within the App.

3.5       You acknowledge and agree that:

(a)        you are solely responsible for all activities that occur on your Youi App Account;

(b)        your password to access your Youi App Account is confidential; and

(c)        you will keep your personal details and other information in your Youi App Account up to date.

4. Intellectual property

4.1       You grant us an irrevocable, perpetual, non-exclusive, worldwide, royalty-free, sub-licensable licence to use, reproduce, adapt, modify, communicate and publish all content that you submit to the App.  You warrant to us that you have the necessary rights to grant this licence.

4.2       Subject to paragraph 5.1, and unless otherwise indicated, we (and/or our third party licensors) own the copyright and other intellectual property rights in the App and in the text, graphics, information, designs, data and other content on the App.  While you may browse or print the content for non-commercial, personal or internal business use, you must obtain our prior written permission if you would like to use, copy or reproduce any part of the App for any other purpose. 

4.3        “Youi” is our registered trademark. You may not use our trademark in Australia or internationally without our prior written consent, except to legitimately identify our products or services. 

5. Restrictions on use

5.1       You agree to only use the App in accordance with these Terms of Use and applicable laws.  Without limiting the previous sentence, you must not:

(a)        use the App (or any content and/or services provided or made available through the App) for any purpose other than as permitted by these Terms of Use;

(b)        remove or tamper with any copyright notices on the App;

(c)        disassemble, decompile, reverse engineer, or create derivative works or functionally equivalent software from the App (except to the extent permitted by Division 4A of Part III of the Copyright Act 1968 (Cth));

(d)        copy or download, in a systematic manner, any text, graphics, information, designs, data or other content from the App, or communicate or otherwise distribute such systematically obtained text, graphics, information, designs, data or other content; or

(e)        incorporate the App in any product to be made available commercially (unless we expressly agree otherwise with you).

5.2       You must not, directly or indirectly, introduce or permit the introduction of, any virus, worm, trojan or other malicious code into the App, or in any other manner whatsoever corrupt, degrade or disrupt the App.

5.3       You must not (nor permit a third party to) upload or submit any data or information to or via the App (or provide us with any data or information in connection with the App), nor otherwise use the App:

(a)        to engage in any activity which breaches any law, infringes a third party’s rights, or in a manner which interferes with the rights of any other person;

(b)        to infringe our intellectual property rights (including trademarks and copyright) or the intellectual property rights of any third party;

(c)        in any way that is defamatory, obscene, misleading or deceptive or otherwise illegal; or

(d)        in any way that constitutes misuse, or resale or other commercial use, the App (or any content and/or services provided or made available through the App).

6. Links to other sites within the App

6.1       We may, from time to time, publish links within the App which transfer you to third party sites (which, in some cases, may be framed within the App).   These links are provided for your convenience only and by accessing these third party sites, you agree to any terms of access or use imposed by those sites.  We do not endorse any material on third party sites and do not provide any warranty, or assume any responsibility regarding the quality, accuracy, source, merchantability, fitness for purpose or any other aspect of the material on those sites, nor do we warrant that material on other sites does not infringe the intellectual property rights of any other person. 

6.2       If our App contains third party advertisements (that may or may not contain embedded hyperlinks or referral buttons to third party websites), the display of such advertisements does not in any way imply our endorsement or recommendation of the relevant advertiser, its products or its services. 

7. Disclaimers

7.1       The App and all content and/or services provided or made available through the App, are made available to you on an 'as is' and 'as available' basis.

7.2       You acknowledge and agree that to the extent permitted by law, and subject to section 11, we make no representations, warranties or guarantees in relation to the availability, suitability continuity, reliability, accuracy, currency or security of the App.  We will not be liable if the App (or any content submitted to, provided on or made available through it) is incomplete, corrupted, inaccurate, outdated or incorrect, or if the App (or any services provided or made available through it) is unavailable for any reason, including directly or indirectly as a result of:

(a)        telecommunications unavailability, interruption, delay, bottleneck, failure or fault;

(b)        negligent, malicious or wilful acts or omissions of third parties (including our third party service providers);

(c)        maintenance or repairs carried out by us or any third party service provider in respect of any of the systems used in connection with the provision of the App;

(d)        any events beyond our control; or

(e)        services provided by third parties ceasing or becoming unavailable.

7.3       You also acknowledge and agree that to the extent possible under the law, and subject to section 11, we do not represent, warrant or guarantee that the App is free from computer viruses or any other defect or error which may affect your software or systems.  You should protect your software and systems by installing and implementing your own security and system checks.

8. Conditions of acquiring E-Vouchers

8.1       Acquisition: Your acquisition of any E-Voucher via YouiRewards in the Youi App forms a legally binding agreement between you and Youi on these Conditions.  You agree to be liable for any breaches of the Conditions by individuals using any products or services acquired by them via the App.   

8.2       Online Fees: You agree that redeeming E-Vouchers acquired through YouiRewards in the App with Youi Partners, and any associated spend in their redemption may attract credit card and other fees from your bank or financial institution. 

8.3       Limit of liability:

(a)        To the extent permitted by law, and without limiting your rights under the Australian Consumer Law, Youi’s liability to you in connection with the acquisition of E-Vouchers via YouiRewards in the App is limited to either:

(i)      replacement of the E-Voucher; or

(ii)     a refund of the value of the discount contained in the E-Voucher.

(b)        E-Vouchers are unpaid and therefore no refunds or exchanges are available where you simply change your mind, or where you have mistakenly acquired the wrong E-voucher. 

(c)        To the extent permitted by law Youi (including its related bodies corporate and affiliates), its directors, officers, employees and agents exclude all liability to you and any other persons who acquire or use a product or service you have purchased using an E-Voucher acquired through YouiRewards via the App including liability for any consequential loss or damage, indirect, incidental, special damages, or loss of business or profits; and

(d)        This clause does not amend or limit the operation of clauses 9 and 11 of these Terms of Use. 

8.4       GST: GST may apply to the purchase of products and services using E-Vouchers acquired through YouiRewards via the App. 

8.5       Force Majeure: Youi’s obligations to you will be suspended for the period in which it is affected by any event beyond its reasonable control, which may include an act of God, fire, flood or other extreme weather event, natural disaster, strike, electricity, power or communications failure, fraud, security incident, shortage or unavailability of products or services or a change in applicable law. 

8.6       No re-sale or promotional use: E-Vouchers obtained from YouiRewards via the App may not be re-sold, on-supplied or transferred for commercial, consumer or promotional purposes, bundled with other goods and services with Youi’s prior written consent. 

9.  Indemnity

9.1    You indemnify us (and all our related bodies corporate, officers, directors employees and agents) against all loss, actions, proceedings, cost and expenses (including legal fees on an indemnity basis), claims and damages (Damages) arising directly or indirectly out of or in connection with:

(a)        a breach of by you of these Terms of Use;

(b)        any negligent or fraudulent act, error or omission by you;

(c)        the inappropriate use of your Youi App Account by you or any third party authorised by you;

(d)        the publication or transmission of any information that you provide to us for inclusion in the App (including any Damages sustained or incurred by us in connection with complaints or claims relating to any such information);

(e)        loss of or damage to any property or injury to or death of any person caused by any act or omission by you; or

(f)         any claim by a third party against us relating to your use of the App (or use by any person who accesses the App using your account) or information you provide to us as a result of using the App. 

10.  Australian Consumer Law

10.1    To the extent permitted by law, any conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on us are excluded under these Terms of Use. However, if a supply under these Terms of Use is a supply of goods or services to a consumer within the meaning of the Australian Consumer Law (contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth)), nothing contained in these Terms of Use excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law, except that, to the extent that the Australian Consumer Law permits us to limit our liability, and provided it is fair and reasonable for us to do so, our liability will be limited to:

(a)        in the case of services, the cost of supplying the services again or payment of the cost of having the services supplied again; and

(b)        in the case of software or other goods, the cost of replacing the goods, supplying equivalent goods or having the goods repaired, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired,

except in the case of a major failure (as that term is defined in the Australian Consumer Law), we can elect as between the remedies set out in paragraphs (a) and (b) above. 

11.   Exclusion of liability

11.1    To the extent permitted by law, we exclude liability for all direct, indirect or consequential liabilities, losses, damages, costs and expenses (including loss of revenue, loss of goodwill, downtime costs, loss of profit, loss of or damage to reputation, loss under or in relation to any other contract, loss of data, loss of use of data or loss of anticipated savings or benefits), whether arising in contract, tort (including negligence) or otherwise, suffered or incurred by you:

(a)        in connection with or in any way relating to the App or any content and/or services provided or made available through the App, including:

(i)      in connection with any disruption to or unavailability or failure of the App or interference with or damage to computer systems or other electronic devices;

(ii)     in connection with errors, omissions or inaccuracies contained in any information published on or available via the App;

(iii)    as a result of any fraudulent use, misuse or misappropriation of any account; or

(iv)   as a result of any act committed by another person in connection with your use of the App or any content and/or services provided or made available through the App;

(b)        arising from any circumstance beyond our control; and

(c)        otherwise under or in connection with these Terms.

12.  Variation, suspension and termination

12.1    Without prejudice to any other rights or remedies that we may have against you under these Terms of Use or at law, if you breach any provision of these Terms of Use, we may, by written notice to you and with immediate effect, terminate these Terms of Use and disable your access to the App (including by closing your Youi App Account and any associated YouiRewards account), without any liability to you.   

12.2    We may, in our absolute discretion:

(a)        change all or part of the App (including the availability of any feature or content) or suspend access to the App at any time for any reason, without having to give you notice; and

(b)        impose limits on certain features or restrict your access to all or part of the App, without having to give you notice.

13.  Variation of these Terms of Use

13.1    We may change these Terms and Conditions from time to time.  If we reasonably consider that the change is likely to:

(a)        benefit you or have a neutral or minor detrimental impact on you, we may change these Terms of Use by making such changes immediately without notifying you except by publishing these Terms of Use (as amended) via the App; or 

(b)        have a significant detrimental impact on you, we will make such changes to these Terms of Use no sooner than 10 days after we have notified you of those changes via email. 

If you do not accept a change made by us to these Terms of Use you may close your Youi App Account by sending an email to

14.  Comments and complaints

14.1    If you are having difficulties accessing the App or your Youi App Account or would like to lodge a complaint, please contact us at 13 YOUI (9684) or  We take your feedback seriously and will promptly investigate and respond to all genuine complaints.

14.2    If you have any questions relating to these Terms of Use, YouiRewards or any other aspect of the App, please contact us at 13 YOUI (9684) or

15.  General

15.1    We handle personal information we collect and hold about you in accordance with our Privacy Policy.  Our Privacy Policy forms part of these Terms of Use.

15.2    You must not assign, sublicense or otherwise deal in any other way with any of your rights under these Terms of Use.

15.3    If a provision of these Terms of Use is invalid or unenforceable, it may be severed from these Terms of Use and the remaining provisions of these Terms continue in force.

15.4    These Terms of Use will be governed and construed in accordance with the laws in force in the State of Queensland, Australia and you unconditionally submit to the jurisdiction of the courts of the State of Queensland and any courts which have jurisdiction to hear appeals from such courts.

15.5    In these Terms of Use:

(a)        clause and paragraph headings are for convenience only and do not affect the interpretation of these Terms of Use;

(b)        words importing the singular include the plural and vice versa;

(c)        if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word has a corresponding meaning;

(d)        a reference to any legislation includes all delegated legislation made under it and amendments, consolidations, replacements or re-enactments of any of them;

(e)        the meaning of general words is not limited by specific examples introduced by including, for example, such as or similar expressions.


© Youi Pty Ltd

Youi App Terms of Use

Prepared: 24 August 2023.