Customer Alert

Customer Alerts

7 June 2018 - Information about recruitment portal, PageUp 

Youi is among a number of organisations which may have been affected by unauthorised activity discovered on the recruitment technology provider - PageUp – which Youi uses for recruitment services.

In a notification on their website, PageUp has advised it is currently investigating unauthorised activity with its IT systems.

At Youi, protecting your privacy is extremely important to us and we have taken the precaution of suspending our use of the PageUp system while the incident is being investigated.

We will provide an update on the issue following investigations.

5 June 2017 - Fire and Emergency Services Levy reforms delayed 

The NSW Government had previously introduced reforms to the way the Emergency Services Levy (ESL) would be collected. The reform meant that the ESL which had been collected via insurance premiums would be replaced with a Fire and Emergency Services Levy (FESL) which would be collected with council rates.

This would result in premium savings for insurance consumers and is considered more equitable and fair as the cost of emergency services would be funded more broadly by all property owners, rather than only consumers who elected to be insured. 

 On 30 May 2017 the NSW Government announced that the reform would be deferred until further notice. 

How does this impact you?

We have been working towards the removal of ESL from insurance policies by 1 July 2017 and have already reduced the collection of NSW ESL accordingly.

We will continue to work with the NSW Government, the Insurance Council of Australia and all relevant stakeholders through the implications of the Government’s recent announcement and will keep you updated on how this will affect you.

Further updates will be provided as more information becomes available.

**** UPDATE ****

Since the previous Customer Alert, the NSW Government has passed legislation requiring insurers to collect emergency services funding on property insurance and not with council rates.

Please check your Policy Schedule for the showing the Emergency Service Levy that is collected with your premium. Please contact us on 13 9684 (YOUI) for any queries.

4 April 2017 - Cyclone Debbie Victims Warned of Scammers Posing as Insurers

In the aftermath of Tropical Cyclone Debbie, cyclone and flood victims are being warned to watch out for scammers posing as builders or insurance companies. An official media release by the Insurance Council of Australia (ICA) says the scam is "generally carried out by traveling con-men and women who typically target elderly or vulnerable households, though business owners are also being approached."

The ICA recommends asking any contractor or assessor to see credentials and not to hand over any form of payment, or sign any contract without verifying the person's identity.

If you suspect a scammer, report them to the National Traveling Conman Hotline on 1300 133 408 or call the police.

For more information on how to avoid falling victim to this scam, see the ICA Media Release here.

17 March 2017 - Reports about people receiving unsolicited phone calls relating to injury compensation claims following motor vehicle accidents.

Youi has recently become aware of customers and other motorists who have received unsolicited phone calls from businesses and individuals promoting injury compensation services and/or seeking personal information after motor vehicle accidents.  In some cases, the business or individual making the telephone call purports to be a Youi representative.

Youi neither supports nor promotes the businesses and individuals making these phone calls and only ever provides personal information to third parties strictly in accordance with our Privacy Policy.

We encourage anyone who receives an unsolicited phone call regarding injury compensation to protect their personal information and to contact us.

If you do receive an unsolicited telephone call in the future, we encourage you to:

  • not provide any personal information.
  • obtain the name, website and contact information of the caller.
  • report the caller to Youi.
  • report the caller to the ACCC by visiting the ACCC’s SCAM watch website, or by phoning 1300 795 995.