NSW CTP
Green Slip insurance

You can purchase CTP insurance cover for six or 12 months. The CTP policy does not automatically renew.

You can register your vehicle as soon as your CTP Green Slip insurance is processed by TfNSW. The timeframe can vary depending on how you made the purchase:

• Card payments: for CTP Green Slips purchased by credit card, TfNSW will be notified electronically. This usually occurs immediately but can take up to one hour.
• In-person payments: payments made in person at Australia Post via Post BillPay can take up to five business days to clear.

Yes, your Green Slip covers you for motor accidents Australia-wide. However, in some Australian states and territories, a fault-based scheme is in place whereby the at-fault driver isn’t eligible for compensation. For more information, visit the State Insurance Regulatory Authority (SIRA) website.

CTP insurance premiums are determined by each insurer. Premiums account for the frequency of accidents and average claims costs for the class of motor vehicle and region where the vehicle is garaged, whether the owner has a right to claim a GST Input Tax Credit, and an amount for the insurer’s administration, claims handling costs and profit margin. 

SIRA governs insurer premiums and publishes these on their Green Slip price check page.

If your vehicle is written off/considered a total loss, stolen or needs to be registered in another state, you may be entitled to a refund on the unused portion of your CTP Green Slip. You will need to contact TfNSW and hand in your registration plates or report the motor vehicle as stolen.

Once Youi receives your Confirmation of Cancelled Registration letter from TfNSW, we’ll cancel your policy and issue any refund that may be due. An administration fee may be also charged.

The Lifetime Care and Support Scheme provides treatment, rehabilitation and attendant care to people who’ve been severely injured in a motor accident regardless of who was at fault.

Eligibility for the Scheme is determined by the severity of the person’s injuries, such as a spinal cord injury, a moderate to severe brain injury or, in some cases, serious burns or amputations.

To cancel your Green Slip policy with Youi, you must first cancel the vehicle registration with TfNSW. Once this is done, the next step is to provide us with proof of cancellation from TfNSW. An administration fee of $22 (including GST) may be charged for cancellation of a CTP policy.

If the policy is cancelled, you may receive a pro-rata refund of the Fund Levy, however this may not be refundable in some circumstances.

If you have any further questions, please call us on 1300 004 007.

If you’ve opted to receive your documents from us electronically, you can access your pre-filled renewal quote via the green ‘renew now’ button in the CTP renewal email we sent you and then pay online with your credit card.

If you’re an existing Youi NSW CTP customer (whether you’ve opted to receive your renewal documents via email or post) and have your policy number or vehicle registration handy, you can complete and pay for your NSW CTP Green Slip online with a credit card by hitting the renew now button below.

Alternatively, you can call us on 1300 004 007 to renew and pay for your policy.

We’ll automatically notify TfNSW within one hour of receipt of your credit card payment. Your renewal documents will be sent to you a few weeks before your current CTP Green Slip with Youi expires.

At Youi, our promise is to deliver awesome and fuss-free service, every time you need us. If your expectations haven’t been met, we’ll try to solve it with you in a timely and fair manner.

If you have a complaint, head to our Handling your CTP complaint page for more info.