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Your Duty of Disclosure

Duty of Disclosure

  • You must tell us everything you know, or could be reasonably expected to know, that is relevant to the insurance cover you have chosen, including about the property you want to insure, yourself and all the people you want to cover under your policy.
  • We need correct, truthful and complete information from you to decide whether or not to insure you, how much premium to charge you for our products and whether we need to apply any special conditions to your policy.
  • We will ask you a number of questions before we offer, extend, vary or reinstate any insurance cover. This includes when you make use of our website to apply for us to consider, extend, vary or reinstate insurance cover. You must answer all our questions honestly, completely and to the best of your knowledge. We will not ask you to tell us anything that the law allows you to keep private.
  • If you do not answer our questions honestly and completely, we may reduce or refuse your claim and/or cancel your policy as permitted by law. If the information you provide to or withhold from us is fraudulent in any way, we may avoid your policy from its start date, as though it never existed.
  • You must also tell us immediately about any changes to the information you have provided to us when you took out or last changed your Youi policy, including but not limited to changes to the insured property, the address where the insured property is kept, the people covered by your policy and anything else that may affect your policy or our decision to accept the risk.
  • If you do not tell us, we may refuse or reduce your claim and/or cancel your policy as permitted by law.
  • Before your policy expires we will send you a renewal invitation or an expiry notice. If you receive a renewal invitation from us you must check all the details recorded and tell us immediately about any changes to the information you have provided us when you took out your Youi policy and any changes that have occurred during the term of your Youi policy, including but not limited to changes to the insured property, the address where the insured property is kept, the people covered by your policy and anything else that may affect your policy or our decision to accept the risk. 

    Some changes to your information may cause us to change our decision to offer renewal of your policy, or the terms on which we offer such renewal. If you do not tell us, we may refuse or reduce your claim and/or cancel your policy as permitted by law.

 

You do not have to tell us of any matter:
  • which reduces our risk of providing you the cover requested;
  • which is common knowledge;
  • which we know already or should know in the ordinary course of our business;
  • for which we waive your duty of disclosure.
     

Please note: If you're an authorised person or agent on behalf of the policyholder you are also bound by this Duty of Disclosure. By providing information to us you are confirming you have the appropriate authority and knowledge of the answers you are providing on behalf of the policyholder and to anyone else to whom the questions may apply.