Your Duty of Disclosure

Your Duty of Disclosure

Before you enter into or renew an insurance contract, you have a duty of disclosure under the Insurance Contracts Act 1984 (Cth).

We will ask you questions that are relevant to our decision to insure you or to renew your contract, and on what terms.

You must:

  • answer our questions honestly and to the best of your knowledge; and
  • tell us anything that you know and that a reasonable person in the circumstances would include in answering the questions.

If we send you a renewal notice:

  • it may include details of anything you have told us, and we may ask you to tell us whether all of the details are still correct; and
  • you must also tell us if any details you have previously given us have changed.

If we do not hear back from you at renewal, we will take it as though nothing has changed.

You have this duty before you enter into the insurance contract until we agree to insure you, and on renewal of the insurance contract until we agree to renew.

If you do not tell us anything you are required to tell us, we may cancel your contract or reduce the amount we will pay you if you make a claim, or both.

If your failure to tell us is fraudulent, we may refuse to pay a claim and treat the contract as if it never existed.

Please note: If you are an authorised person, by providing information to us you are confirming you have the appropriate authority and knowledge of the answers you are providing on behalf of the policyholder and to anyone else to whom the questions may apply.