Claims frequently asked questions

Have a question about claiming with Youi? Browse our claiming FAQs to learn more.

Questions and answers

Making a claim with us is a simple process. Simply call 13 YOUI (9684) to speak to a member of our claims team or you can also choose to start your claim online at

  • Your policy number
  • A description of what happened, when and where
  • The type and extent of the damage caused
  • Details of anyone else who was involved such as name, address, licence and/or registration number
  • Police Incident number (if the police were called)

If you don’t have your policy number to hand that’s ok, the following information will help us locate your policy details:

  • The policyholders name, address or date of birth or;
  • For vehicle claims - the registration number of the insured vehicle or;
  • For home claims, the address of the insured property.

You have 30 days from the date of the incident to lodge a claim; however it’s a good idea to contact us as soon as you’re able to. You can contact us 24/7 on 13 YOUI (9684) or start your claim online at Excludes CTP claims. 

No, that’s our job. You just need to contact us with the details and we’ll take it from there.