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Stuff happens. We'll get it sorted when it does. Our claims team has a good track record of helping people out, and a 94% satisfaction rating to back it up.

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When you need us most

We’re here for you and with quick claims assessing we’re on the ground to get things sorted. We get that it’s important to have a single point of contact which is why you’ll have a dedicated claims advisor who’ll be with you every step of the way.

Got a question about claiming?

Got a question about the claims process – chances are you’re not alone. Check out the frequently asked claims questions here.


After a car accident

When an accident occurs, there are a number of things you should do to ensure that you save time to help streamline the claims process.

Preparing for heavy storms

They can produce damaging winds, heavy rains and flooding, so now’s the time and prepare your home for those unpredictable summer storms.

After your car is stolen

You have car insurance for that very reason, but you always think it will never happen to you. Then, out of the blue, your car is stolen. So, what exactly do you do next?

Award winning service

Our people share a passion for delivering awesome service - something special that happens when real people deal with real people. When someone goes that extra mile to help you and leaves you ‘wowed’ with the service you’ve received. This is our aim each and every time we talk to you and we’re thrilled to have won the following customer service awards for our efforts.

Code of practice

Youi is a signatory to the General Insurance Code of Practice, which is an industry commitment to raising standards of service to its customers. Youi upholds these standards to provide efficient and professional service quality to the community and our policyholders in providing general insurance.