We’re here to help get your claim underway.

Whether it’s a small water leak, a dented bumper or a major catastrophe, we understand that your claim is important to you. It’s your emergency.

That’s why we’ve got a team of dedicated claims specialists, ready to help when you need it and get you back on your feet.

Existing claims

If you or someone at your house is under quarantine or feeling unwell due to an infectious disease, such as Coronavirus, or are expecting to be due to travel, please contact us on 13 YOUI (13 9684) to reschedule your service provider appointment for assessment or repairs until you complete your quarantine period.

Lodge a claim.

Need to make a claim? Start your claim online, call us or we can call you.

Claim online

Lodge a claim now with our quick & easy online lodgment process. 


  • Your policy number
  • Your contact details
  • Details of incident
Start a claim

Request a call

Get one of our awesome claims advisors to call you.


  • Your contact details
  • Type of policy
  • Enquiry detail
Request a call

Contact us

Give us a call and one of our claims advisors will help get your claim underway.


International callers:+61 7 3719 4800

We’re onto it. Whatever your claim. Big or small. We’re onto it. Whatever your claim. Big or small.


At Youi, we believe that whatever type or size of claim you're dealing with, it’s your crisis; your personal disaster.
Our job is to get onto it and get it sorted.